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* Do you or anyone in your immediate family work in any of the following fields?
 
Advertising
 
Public Relations
 
Doctor Office/Hospital Admin
 
Healthcare/Insurance
 
Marketing/Market Research
 
Doctor/Nurse/Med Tech
 
None of the above
 
 
* What is your gender?
 
Male
 
Female
 
 
* Into which age range do you fall?
 
Under 18
 
18-24
 
25-29
 
30-34
 
35-39
 
40-44
 
45-49
 
50-54
 
55-59
 
60-64
 
65+
 
 
* Are there children/dependents in your household under the age of 18 for whom you are responsible for medical care?
 
Yes
 
No
 
 
* How many children/dependents in your household are under the age of 18?
 
 
 
* Are your children/dependents covered under your healthcare plan?
 
Yes
 
No
 
 
* Do you currently have a primary care physician/doctor?
By primary care physician/doctor, we mean a physician who provides routine medical care with whom you have an ongoing relationship.
 
Yes
 
No
 
 
* From which sources did you learn about urgent care as an option for medical treatment? (Select all that apply.)
 
Advertising or marketing (TV, online, print, direct mail, etc.)
 
Social media
 
Yellow Pages
 
Third party website information (WebMD, etc.)
 
Articles in news / magazines
 
Insurance network coverage
 
Advice from a friend or family member
 
Rankings publications (online or in print)
 
Internet research (patient reviews)
 
Provider affiliation (e.g. affiliation with an insurance provider, healthcare provider or large health network that you may know)
 
Provider/physician recommendation
 
Internet research (search engine)
 
Advice from your primary care physician
 
Don’t know/Don’t remember
 
Other (please specify)
 

 
 
* Please list the name(s) of any urgent care centers that come to mind.
   
 
 
* Have you ever heard of the following urgent care centers? (Select all that apply.)
 
My Health 1st Urgent Care
 
Concentra
 
Doctor’s Express
 
Stony Creek Urgent Care
 
Urgent Care of Connecticut
 
ASAP Urgent Care
 
Medi-Quick
 
Urgent Care Center
 
St. Vincent’s Walk-In
 
Velocity Urgent Care
 
Urgi-kids
 
New England Urgent Care
 
None of the above

 
 
* Please check all of the urgent care centers below that you recognize.

 
 
* Please select all of the urgent care centers that you have ever visited from the list below. (Select all that apply)
 
Urgi-kids
 
ASAP Urgent Care
 
Velocity Urgent Care
 
My Health 1st Urgent Care
 
Urgent Care of Connecticut
 
Stoney Creek Urgent Care
 
St. Vincent's Walk-In
 
Medi-Quick
 
Urgent Care Center
 
Doctor's Express
 
New England Urgent Care
 
Concentra
 
None of the above

 
 
* Have you visited any of these urgent care centers in the past 12 months? (Select all that apply.)
 
None of the above
 

 
 
* What led you to visit another urgent care center besides Urgent Care of Connecticut in the past year? (Select all that apply.)
 
It had a more convenient location
 
It was recommended by my primary care physician
 
It was recommended by my insurance carrier
 
It had better appointment availability
 
I wanted to try something new
 
Other:
 

 
 
* During your past visit(s) to an urgent care center, who received the medical care? (Select all that apply.)
 
Yourself
 
Parent
 
Spouse
 
Child
 
Other
 

 
 
* Have you visited a hospital emergency room in the past 12 months?
 
Yes
 
No
 
 
* What source(s) of information did you use to learn about Urgent Care of Connecticut before your visit? (Select all that apply.)
 
Advice from a friend or family member
 
Advice from your primary care physician
 
Internet research (patient reviews)
 
Internet research (search engine)
 
Rankings publications (online or in print)
 
Insurance network coverage
 
Advertising or marketing (TV, online, print, direct mail, etc.)
 
Provider affiliation (e.g. affiliation with an insurance provider, healthcare provider or large health network that you may know)
 
Articles in news / magazines
 
Yellow Pages
 
Social media
 
Provider/physician recommendation
 
Third party website information (WebMD, etc.)
 
Other
 

 
Please rate your satisfaction with each attribute as it pertains to Urgent Care of Connecticut.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
* Friendliness of the support staff
* Friendliness of the physicians
* On-site X-rays
* Acceptance of my insurance provider
* Reputation of the organization
* Outpatient Services (assistance for patients recently discharged from in-patient facilities)
* Open 365 days a year
* Out of pocket cost/co-pay per visit
* Extended hours on weekends/evenings/holidays
* Prescription medications dispensed on site
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
* A board certified/board eligible doctor always on staff
* Short wait times
* Clinic décor
* Range of services offered
* Convenient location(s) near my home or work
* Workman’s Comp/Occupational health
* In-house lab
* Accredited/recognized for upholding the same high standards of care as top institutions (such as Sloan Kettering and the Mayo Clinic)
* Clinic cleanliness
* Reputation and credentials of the physicians
* A doctor owned and operated facility
* No appointment necessary
* Ability to treat patients of all ages
 
How likely would you be to use each of the following services if they were available through Urgent Care of Connecticut?
Not at all likely Somewhat unlikely Neither likely or unlikely Somewhat likely Extremely likely
* Ability to electronically access, track, and if desired, share my health care records with my insurer, and/or health network
* Telemedicine (remote video access to physicians and nurse practitioners)
* Chronic care centers/clinics (for conditions such as diabetes or congestive heart failure that would include an education/nutrition component)
* Online technology to chat/speak with physicians and nurse practitioners
* 24 hour ask-a-nurse call line
 
On a scale of 1-10, with 10 being the highest, how likely are you to recommend each of the following urgent care centers to a friend?
 
 
* What words come to mind that best describe your experience at Urgent Care of Connecticut?
   
 
 
* What do you like most about Urgent Care of Connecticut?
   
 
 
* What, if anything, would you like to see changed or improved at Urgent Care of Connecticut?
   
 
 
* Into which ethnic group do you classify yourself?
 
Caucasian or White
 
African-American or Black
 
Hispanic or Latino
 
Asian
 
Prefer not to answer
 
Other
 
 
 
* In what range does your household income fall?
 
Under $25,000
 
$25,001 - $49,999
 
$50,000 - $74,999
 
$75,000 - $99,999
 
$100,000 - $149,999
 
$150,000 - $199,999
 
Over $200,000
 
Prefer not to answer
 
 
* What is your highest level of education completed?
 
Some high school
 
High School Diploma
 
Some college
 
Associate Degree
 
Bachelor Degree
 
Advanced Degree
 
Other
 
 
 
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