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Overall Satisfaction
 
 
 
* Overall, how do you rate your satisfaction with Bright Horizons Family Solutions’ services?
 
Very Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Very Dissatisfied
 
 
 
What would make you satisfied?
   
 
 
 
How satisfied are you with the level of utilisation of your nursery or back-up programme
Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied
 
 
Customer Service experience constitutes the manner of treatment you receive from all representatives of Bright Horizons Family Solutions. How satisfied are you with Bright Horizons Family Solutions’ customer service?
Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied
 
 
How satisfied are you with the quality of your nursery or back-up programme?
Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied
 
 
Comments:
   
 
 
 
Regional Manager
 
How satisfied are you with your Regional Manager’s…
Very
Satisfied

Satisfied
Somewhat
Dissatisfied
Very
Dissatisfied
Understanding of your organisation's culture, business challenges & opportunities?
Spirit of co-operation, communications & teamwork?
Ability to understand and meet your goals for the nursery's financial performance?
Overall performance?
 
 
Comments:
   
 
 
 
Nursery Manager
 
If you are a Project Officer/Liaison please indicate how satisfied you are with your Nursery Manager’s…
Very
Satisfied

Satisfied
Somewhat
Dissatisfied
Very
Dissatisfied
Understanding of your company culture?
Willingness to discuss any problems or concerns you have regarding the nursery and/or the nursery manager?
Overall performance?
 
 
Comments:
   
 
 
 
Head Office Support
 
Please comment on how satisfied you are with the level of support you receive from:
Very
Satisfied

Satisfied
Somewhat
Dissatisfied
Very
Dissatisfied
Client Billing
Client Budgeting
Contracts Department
Client Relations/Account Management
Overall Head Office performance
 
 
Comments:
   
 
 
 
Final Thoughts
 
 
Based on your experience, how likely are you to recommend Bright Horizons Family Solutions to others?
Very Likely Likely Somewhat Unlikely Very Unlikely
 
 
 
Overall, do you agree that Bright Horizons Family Solutions is a good company with which to do business?
Strongly Agree Agree Somewhat Disagree Strongly Disagree
 
 
 
Which of the following services would be of interest to your organisation? (Please tick all that apply.)
 
Back-up In-home Child Care
 
Back-up In-home Mildly Ill Child Care
 
Back-up Elder Care
 
Additional Centre-Based Care
 
Holiday Playschemes
 
Resource & Referral
 
Consulting Services
 
Tax Efficient Schemes
 
Other
 

 
 
 
Which of the following resources offered by Bright Horizons do you currently use, or would be interested in using in the future? (Please tick all that apply.)
 
Solutions On-line
 
European Solutions
 
Webinars
 
Client Information & Networking Events
 

 
 
What topics would you like to see featured in these resources?
   
 
 
What other resources would help you support your work/life efforts?
   
 
 
 
In your opinion, which areas of business are positively impacted by your nursery or back-up programme? (Please tick all that apply.)
 
Recruitment
 
Retention
 
Productivity
 
Employer of Choice Status
 
Absenteeism
 
Employee Engagement
 
Other
 

 
 
 
Would you be interested in learning more about the Bright Horizons Foundation for Children, the charitable arm of our organisation?
Yes No
 
 
 
If you could make two suggestions to improve our service, what would they be?
   
 
 
 
If you would like a member of our management team to contact you, please provide your telephone number:
(Please enter with no characters, i.e. 5555555555)
   
 
Please contact [email protected] if you have any questions regarding this survey.
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