UKAR consent research

* Had you heard about us before UKAR referred you to us?

Yes

No

* Where did you hear about us?

* Had you spoken to any other company before getting debt advice from us?

Yes

No

* Who did you contact

* Did you act on their advice?

* Did the UKAR advisor give you enough information about the service we offer so you understood how we would help you?

Yes

No

Please add any comments

* How comfortable did you feel about being referred to us when you contacted UKAR?

Very

Fairly

Not very comfortable

Not at all comfortable

* Why did you feel like this?

* How comfortable did you feel about us asking your permission to share your budget information with UKAR?

Very

Fairly

Not very comfortable

Not at all comfortable

* Why did you feel like this?

* Did we fully explain what UKAR could offer you if we shared your budget information with them?

Yes

No

Please add any comments

* Have UKAR contacted you since you’ve spoken to us to offer you any kind of help with your mortgage arrears?

Yes

No, I have not been contacted

Please give details

* Have you continued to make any payments towards your mortgage arrears since speaking to us?

Yes

No

Please add any comments

* How supported do you feel in managing your debt now and in the future by UKAR?

Very supported

Fairly supported

Not very supported

Not at all supported

* Why do you feel this way?

* How supported do you feel in managing your debt now and in the future by StepChange Debt Charity?

Very supported

Fairly supported

Not very supported

Not at all supported

* Why do you feel this way?

* Would you recommend us to anyone with debt problems?

Yes

No

Please add any other comments