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Surveys
2008
September
U
Untitled
Untitled
DHS IT Service Centre Rostering Preferences Survey
0%
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Current shifts - ie: eights hours with half hour lunch
Current shift assignment - ie: from shift x, to shift y to shift z.
The equity of the allocation of work roles - email, postmaster, phones duties
On-call/after hours scheduling system
Your level of participating in the on-call/after hours scheduling system
Over a four week period what would you preferred calendar of work be (lunch breaks are not counted in the total hours)?
18 x 8hrs 27mins - work 18 days of eight hours, 27 mins each, and take two flex days over a four week period
19 x 8hrs - work 19 days of eight hours each, and take a flex day once every four week period
20 x 7hrs 36 mins - work 20 days of seven hours, 36 mins each, and take a flex day once every four week period
Other
How long would you prefer to have for lunch
-- Select --
30 minutes
45 minutes
60 minutes
Please rank your preferred times to start work, where one is your first preference.
** When answering this questions please considered the answers you have already provided. (As much as we would all prefer to start at 10.00 and finish at 3.45
7.15am
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7.30am
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7.45am
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8.00am
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8.15am
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8.30am
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8.45am
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9.00am
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9.15am
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9.30am
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9.45am
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10.00am
-- Select --
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Please rank your preferred times to finish work, where one is your first preference.
** When answering this questions please considered the answers you have already provided. (As much as we would all prefer to start at 10.00 and finish at 3.45 :) )
3.30pm
-- Select --
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3.45pm
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4.00pm
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4.15pm
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4.30pm
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4.45pm
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5.00pm
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5.15pm
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5.30pm
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5.45pm
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6.00pm
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6.15pm
-- Select --
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What are you feelings on the following
Dislike it |
I would/do deal with it |
Don't really mind |
I like it/the idea |
It's / sounds great
The current roster arrangement (in terms of the frequency of change)
Not having a schedule or roster - ie: multitask and let everyone do a bit of everything
Keep the current roster - just change the the rotations to be less frequent
Scheduling duties like email admin, postmaster on a part day basis
Scheduling duties like email admin, postmaster on a half day basis
Scheduling duties like email admin, postmaster on an all day basis
Dedicated time for new tasks like - creating or editing documentation (procedures/processes)
Dedicated time for project work - eg: leading or working on a business improvement activity such as business continuity, customer service QA, or knowledge bank activities
Dedicated time for learning and development activities to support your learning
Moving towards a preference based system of rostering - where I would need to submit a preference up to four weeks in advance
Adhering to a schedule - broken down by days blocks
Adhering to a schedule - broken down by half-days blocks
Adhering to a schedule - broken down by hourly blocks
Adhering to a schedule - broken down by half hourly blocks
Adhering to a schedule - broken down by fifteen blocks
Please rank your least preferred ITSC activities, where 1 is most disliked.
** Please note, some tasks have been listed separately, from how they are currently performed.
Phone based customer service - inbound
-- Select --
1
2
3
4
5
6
7
8
Phone based customer service - outbound
-- Select --
1
2
3
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5
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8
Email account (administration)
-- Select --
1
2
3
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5
6
7
8
Post Master
-- Select --
1
2
3
4
5
6
7
8
USD queue monitoring
-- Select --
1
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Daily Operations Meeting Attendance
-- Select --
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8
ICCAMS check script
-- Select --
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8
Buddying new staff
-- Select --
1
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8
When working a project, or participating in developmental activities, would you preferred to have time allocated for these activities as
-- Select --
A larger number of small period (1-2hrs)
A smaller number of larger periods (2-4 hrs)
Whole day/s
Do you know what you average performance is in the following areas?
Yes
No
Calls taken
Average call handle time
Average call talk time
Average call work time
Please list here any thoughts or concerns you have with the current system, which may not have been considered or detailed above.
Please list here any further ideas or suggestions that you have in relation to rostering, workload distribution or similar that you think appropriate for this survey. (Andy: appropriate preventsus from working from the pub on Fridays :)
Please contact
[email protected]
if you have any questions regarding this survey.
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