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2010
November
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In your opinion, how have patient satisfaction ratings changed at your organization in the past year?
Improved considerably
Improved somewhat
Has remained about the same
Has declined somewhat
Has declined considerably
Don't know
In your opinion, how important is patient satisfaction within your organization?
It's a high priority
It's a mid-level priority
It's a low priority
Don't know
Does your organization have managers/staff dedicated to patient-satisfaction matters?
Yes
No
Don't know
What sector of the health care industry do you believe needs the most improvement in patient satisfaction?
Hospitals
Physicians
Managed-care plans
Insurers
Nursing homes
Outpatient providers
Other
What is the most compelling reason for your organization to improve customer satisfaction?
Fear of losing patients to competitors
Fear of losing employer contracts
Fear of increase regulation
Fear of damage to organization's reputation
Other
In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line?
Yes
No
Don't know
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