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When was the last time you used [PRODUCT]?
 
Under 1 month
 
1 to 6 months
 
6 months to 1 year
 
Not sure
 
Other
 
 
 
 
How often do you buy [PRODUCT]?
 
Once per week or more often
 
2 to 3 times per month
 
Once per month
 
Once every 2-3 months
 
Once or twice a year
 
Less than once a year
 
Not sure
 
 
 
Overall, how do you feel about your experience with [ISP] as your Internet service provider?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 
 
How do you rate your [ISP] connection (including reliability, speed, busy-signals, disconnects, etc.)?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 
 
What is your age?
 
under 13
 
13-17
 
18-34
 
35-49
 
50-64
 
65 or older
 
 
 
How many hours per day are you on-line?
 
0-1
 
1-2
 
2-3
 
3-4
 
4-5
 
More than 5
 
 
 
From where do you most often access the Internet?
 
Home
 
School
 
Office
 
Cyber cafe
 
Other
 
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
What is your level of education?
 
Some High School
 
High School Graduate
 
Some College
 
College Graduate
 
Some Postgraduate
 
Postgraduate
 
 
 
What is your current occupation?
 
Student
 
Homemaker
 
Retired
 
Not Employed
 
Clerical
 
Management
 
Professional
 
Sales
 
Service Staff
 
Other
 
 
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