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Dear Sir/Madam:
You are invited to participate in our survey "study of customer satisfaction" of FLAKT (INDIA) LIMITED,Kolkata. In this survey, approximately 100 customers of FLAKT (INDIA)LIMTED will be asked to complete a survey that asks questions about sales and after-sales service provided by the organisation. It will take approximately 10 minutes to complete the questionnaire.
There are no foreseeable risks associated with this project. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Debasis Dutta by email at the email address specified below.
Thank you very much for your valuable time and support. Please start with the survey now by clicking on the Continue button below.
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| Name and designation of the company's representative | | |
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| * Products manufactured by the company | | |
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| If poor, why do you say so | | |
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| If poor, why do you say so | | |
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| If poor, why do you say so | | |
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| Installation or first use experience |
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| If poor, why do you say so | | |
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| Compared to other products would you say that the product is |
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| If not good, why do you say so | | |
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| Will you use / purchase the product again |
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| Will you recommend the product to others |
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| How many visits by service people during the last 1 year | | |
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| Type of visit by the company's service people |
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| In your recent customer service experience, how did you contact the service people |
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| About how long did you have to wait before speaking to service people |
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| How promptly was the action taken |
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| Time taken to rectify the problem |
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| what was the cause of delay | | |
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| Did the person have all the spare parts with him |
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| If no, how long did it take for the spare parts to be available | | |
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| Were the charges explained to you |
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| When were the charges, for the services rendered, explained to you | | |
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| Product knowledge of the service people |
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| How many times did you have to contact the service people before the problem was solved |
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| The customer service representative was very courteous |
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| Comments and suggestions on service aspects | | |
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