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| 1. In thinking about your most recent experience with Cash Management Services, was the quality of customer service you received: |
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| 2. If you indicated that the customer service was unsatisfactory, would you please describe what happened? | | |
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| 3. When contacting our customer support center, the process for getting your concerns resolved was: |
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| 4. Would you please take a few minutes to describe what happened? | | |
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5. Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
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6. The Process
Please indicate whether you agree or disagree with the following statements.
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| 8. How often do you use DirectLine for Business? |
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| 9. Overall, how satisfied are you , with our products/services? |
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10. Would you recommend our products/services to others?
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| 11. What recommendations would you offer for improving our products/services? | | |
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| 12. How important are the following product characteristics to you in the selection of new hardware products?
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13. Which of the following products have been installed at your worksite or organization for at least three months?
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14. Installation Services Evaluation
How satisfied are you:
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| 15. Cash Management Services understands the service needs of my organization. |
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| 16. Overall, how satisfied are you with the amount of contact between you/your organization and our company? |
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| 17. Overall, the value of DirectLine for Business services compared with the price paid is: |
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18. Dear Customer:
Cash Management Services would like to thank you for giving them the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
CMS Director/VP
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19. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Cash Management Services
[MANAGER_NAME]
First Canadian Place
22nd floor
Toronto, Ontario M4M4MM
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