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2011
December
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Overall how satisfied are you with [PRODUCT]?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
What are some things[product/Service] could do better?
The following is a list of product and service items. How satisfied are you with on each item?
PRODUCT
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
Overall, how satisfied are you with [PRODUCT]?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
How likely are you to recommend [PRODUCT] to others?
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
Never Used
What would you like to tell [COMPANY] about your satisfaction with [PRODUCT] that was not already asked in the survey?
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