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2012
March
U
Untitled
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Check only three responses.
Please check THREE most important reasons
why you selected the [HOTEL] on this visit.
I wanted to try something new
Hotel facilities are very good
I saw advertising for the hotel
I like the environment
The courtesy and friendliness of the employees
My travel agent recommended the hotel
I prefer staying at a new hotel
When I stay in town, I almost always stay at this hotel
This was the only major hotel available
Special Events that are held at the hotel
My organization chose the hotel
Recommended by a friend/relative
Room rate/package price
I like the accessibility of a theme park
I like the location
I like the entertainment
Other
As a Hotel guest, please indicate how important the following items are for you
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Not At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
Please rate for the following services
HOTEL
Excellent
Very Good
Good
Fair
Poor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
We at [RESTURANT NAME] take pride in providing you with the highest standards of QUALITY, SERVICE, CLEANLINESS and VALUE in the restaurant industry. Your opinion is
extremely important
in evaluating our business. Thank you for taking a moment to answer the following questions:
Food Quality
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
The food is served hot and fresh
The menu has a good variety of items
The quality of food is excellent
The food is tasty and flavorful
Restaurant
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
N/A
My food order was correct and complete
Employees are patient when taking my order
I was served promptly
Availability of sauces, utensils, napkins, etc. was good
The menu board was easy to read
The drive-thru sound system was clear
Employees speak clearly
Employees are friendly and courteous
The service is excellent
Value for price paid
Quality of food
Quality of beverage
Comments
Email Address
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