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  1. Surveys
  2. 2005
  3. December
  4. U
  5. Untitled
0%
 
 
Do you consider the problem resolved?
 
Yes
 
No
 
 
 
Was your question or issue resolved the first time you contacted technical support?
 
Yes
 
No
 
 
 
What is your overall satisfaction with this particular phone support experience?
   
 
 
 
How satisfied are you with our technical support in general?
   
 
 
 
About how long did it take to get this problem resolved?
 
Immediate resolution
 
Less than one day
 
Between 1 and 3 days
 
Between 3 to 5 days
 
More than a week
 
The problem is still unresolved
 
 
 
How many times did you have to contact customer service before the problem was corrected?
 
Once
 
Twice
 
Three times
 
More than three times
 
The problem is still not resolved
 
 
 
If you were less than totally satisfied, what could have been done to serve you better?
   
 
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