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2005
December
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You are invited to participate in my survey for my research paper on Motivation in Call Centers. In this survey, respondents will be asked to complete a survey that asks questions about Work Compensation and Motivation. It will take approximately 10-15 minutes to complete the questionnaire. I thank you in advance for your time and effort.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for me to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Divya Sequeira at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
The amount of work I am expected to do on my job is reasonable.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
I have adequate information available which enables me to do my job well.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Considering everything, how satisfied are you with your job?
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Not Sure
I have adequate information available which enables me to do my job well.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
I understand the day-to-day goals of my department.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
My company policies and procedures make sense to me.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
The physical working conditions(e.g., ventilation, space, cleanliness) are very good.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Individual differences are respected here(e.g., gender, race, educational background, etc.)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Please contact
[email protected]
if you have any questions regarding this survey.
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