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| How did you first discover this product was available for purchase? |
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| What is the one reason you purchased this (product)? |
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| Primarily, for whom was this product purchased?
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| What are the ages of the children in your household? (Check all that apply)
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| What is your annual household income? |
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| How important are the following product characteristics to you in the selection of ?
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How useful are each of the following PRE-INSTALLATION options for your company?
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| How useful are each of the following protocol INSTALLATION options for your company?
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| Does your company currently use [PRODUCT]? |
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| What other [PRODUCT] PRE/POST INSTALLATION services would benefit your company specifically? | | |
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| What would you want included in the [PRODUCT] yearly service package? | | |
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| What would you expect to pay for the [PRODUCT] yearly service package? | | |
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| Please list previous [PRODUCT CATEGORY] service providers used by your organization. | | |
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What is your organization's primary business activity at your location?
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Approximately how many people are in your organization?
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Thinking back to the Internet retailers you've purchased from, have you ever:
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| Please check the product or service category you most recently purchased on-line. |
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| Which Internet retailer did you use (please specify the URL): | | |
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| When you began shopping on this occasion, were you: |
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| How much did you spend on this last transaction? |
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| Did you return the merchandise or cancel the service after you received it? |
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Did you contact the customer service department of this Internet retailer with a complaint or problem?
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| How much would you estimate you have spent with this Internet retailer in the past twelve months? |
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| How many transactions have you made with this Internet retailer over the past 12 months? |
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| Thank you for your participation. |
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Thinking back to the Internet retailers you've purchased from, have you ever:
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| Please check the product or service category you most recently purchased on-line. |
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| Which Internet retailer did you use (please specify the URL): | | |
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| When you began shopping on this occasion, were you: |
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| How much did you spend on this last transaction? |
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| Did you return the merchandise or cancel the service after you received it? |
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Did you contact the customer service department of this Internet retailer with a complaint or problem?
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| How much would you estimate you have spent with this Internet retailer in the past twelve months? |
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| How many transactions have you made with this Internet retailer over the past 12 months? |
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| Thank you for your participation. |
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