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  1. Surveys
  2. 2005
  3. December
  4. U
  5. Untitled
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Dear Borrower:



We want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we meet your expectations. Enclosed, you will find a self adressed stamped envelope. We hope that you will send this back to us and let us know how we can serve you better.



Sincerely,

Mark Purcell

President

Franklin Mortgage
 
 
 
In thinking about your most recent experience with Franklin Mortgage, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
Mortgage Specialist


The following questions pertain to your mortgage specialist. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
From the begining, the mortgage specialist was very attenative and listened to all of my needs?
The mortgage specialist completely answered any and all of my questions and concerns?
The mortgage specialist was very knowledgeable of the loan products, and made suggestions that met my needs?
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your loan was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
Any questions I had were addressed to my satisfaction?
My phone calls were returned promptly?
I had time to read and understand all of the loan disclosures associated with my motrgage?
 
 
 
The overall process for your mortgage was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Are there any additional comments about the overall process that you would like to add?
   
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into seriously when we are delivering services in the future.



If you have any comments or concerns about this survey please Contact: -

Franklin Mortgage

Mark Purcell

4222 E. Camelback Road H-200

Phoenix, AZ 85018

(602)224-5995
 
Please contact [email protected] if you have any questions regarding this survey.
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