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Surveys
2014
September
U
Untitled
Untitled
AIG Client Assist Mock Call Survey
0%
Exit Survey
In your most recent customer service experience, how did you contact the representative?
In Person
By Telephone
Internet
Through a Dealer/Retailer/Broker
Other
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three Times
More than Three times
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
If you were less than totally satisfied, what could have been done to serve you better?
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