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Did our representative... (Select all that apply)
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| How many times did you have to contact customer service before the problem was corrected? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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| [Company] understands the service needs of my organization. |
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| Overall, how satisfied are you with the amount of contact between you/your organization and [Company's] service organization's management? |
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| Overall, the quality of [Company's] sales organization's service is: |
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| Overall, the value of [Company's] services compared with the price paid is: |
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Would you recommend [Company's] services to colleagues or contacts within your industry?
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| Overall, how would you rate [COMPANY]? |
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| How satisfied are you with your service from [COMPANY]? |
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| Would you recommend [COMPANY] to a friend? |
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For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
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| If you could change something about [COMPANY] what would it be? | | |
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| How often do you use [PRODUCT]? |
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| Overall, how satisfied are you , with [PRODUCT]? |
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Would you recommend [PRODUCT] to others?
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Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
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Will you use/purchase [PRODUCT] again?
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How likely are you to recommend [PRODUCT] to others?
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Based on your experience with [PRODUCT], how likely are you to again buy a [OTHER PRODUCT]?
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If you have contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
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| In thinking about your most recent experience with (Company Name), was the quailty of customer service you received: |
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| If your answer to Question 1 was unsatisfactory, would you please take a few minutes to describe what happened? | | |
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| If your answer to Question 1 was superior, would you please take a few minutes to describe what about the service experience stands out as being superior? | | |
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| Now please think about the features and benefits of the (Company product) itself. Would you say the value reprovided by the (Company product ) is: |
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| If your answer to Question 7 was unsatisfactory, would you please take a few minutes to describe what happened? | | |
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| If your answer to Question 7 was satisfactory, would you please take a few minutes to describe what about the service experience stands out as being superior? | | |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| If your answer to Question 13 is disagree, would you please describe how the customer service representative handled your call? |
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| If your answer to Question 13 is agree, would you please take a few minutes to describe what stands out as being the major reason for the quick service? |
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| The customer service representative was very knowledgeable. |
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| If your answer to Question 1 was unsatisfactory, would you please take a few minutes to describe what happened? | | |
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| If your answer to Question 1 was superior, would you please take a few minutes to describe what about the service experience stands out as being superior? | | |
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| The waiting time for having my questions addressed was satisfactory. |
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| My phone call was quickly transferred to the person who best could answer my question. |
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| Consider if you would the total package of (Company Name) customer service, (Company product) features and benefits, and cost. How satisfied are you with the (Company Name) company? |
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| If the (Company Product) were no longer available, what would you replace it with? |
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| All things considered, over the next 12 months how likely are you to replace your (Company's Product) with (previous answer)? |
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| If you answer to Question was a, b, or c, what are some of the reasons that you are looking to replace (Company product) some time this year? | | |
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| If you answer to Question was a, b, or c, what are some of the reasons that you are looking to replace (Company product) some time this year? | | |
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| If your answer to Question was e, what are some reasons you are so loyal to (Company Name)? | | |
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| If your answer to Question was e, what are some reasons you are so loyal to (Company Name)? | | |
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