Transportation Service
How satisfied have you been
in the last 12 months with each of the following?
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Equipment
Complete this section IF YOU USE EQUIPMENT SUPPLIED BY ABC.
How satisfied have you been
in the last 12 months with each of the following?
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| Please name your marketing representative
If you don't know, type N/A. | | |
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Customer Solutions
ABC's Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.
How satisfied have you been
in the last 12 months with each of the following?
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Service Support
ABC's Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc., and is reached by calling 800-555-5555.
How satisfied have you been
in the last 12 months with each of the following?
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Billing
How satisfied have you been
in the last 12 months with each of the following?
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Freight Loss and Damage
How satisfied have you been in the last 12 months with each of the following?
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ECommerce
How satisfied have you been in the last 12 months with each of the following?
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| How satisfied are you with ABC's performance regarding:
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| Compared to other rail and intermodal transportation providers, how would you rate ABC?
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| Please list the three most important areas when dealing with a transportation carrier. | | |
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As stated in the introduction of this survey, your ABC Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.
Do you want to be called to discuss an issue related to the topics in this survey?
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| Your Name | | | | Title | | | | Company Name | | | | Phone Number | | |
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Do you receive ABC bills?
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Click on the maximize box in the top right corner of this window to view the full survey. Use the scroll bar at the right edge of the screen as needed to scroll down.
This survey solicit ABC's performance in eight areas:
Transportation Service
Equipment
Marketing
Customer Solutions
Service Support
Billing
Freight Loss and Damage, and
ECommerce
For each question, please click on the response that you feel
most accurately describes how satisfied you are
with ABC's performance in the last 12 months.
Your ABC Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. We will also contact you if you request a call (in the Overall section of this survey.)
At the end of the survey, click on the Submit button to send us your response.
Your assistance is very much appreciated! |
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Have you used ABC's web site?
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Have you experienced freight loss and/or damage on ABC in the past 12 months?
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| Click on the Submit button to complete this survey. Thank you for your assistance. |
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