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| Can you look at your transactions anytime? |
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| Can you get information about my account by phone? |
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| Do you think that your bank care all your bank needs? |
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| What kind of bank account to do you maintain in bank? |
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| Which of the following facilities is given more important in your bank? |
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| Do you have core banking facility for the customer? |
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| Do they charge unnecessarily for not maintaining minimum balance in your account? |
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| Do you think your bank offers competitive intrest rate? |
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| Do you use the service of alternative bank? |
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| Do you think that human contact is important for banking relation? |
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