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We are the students from
Hang Sang Management College and we are doing the survey about Macdonald. Through this brief survey, your answers will be helpful in understanding the customers' satisfaction to Macdonald and Macdonald's service performance. Your response will only be used for survey purposes. Thank you very much for your time and suggestions.Please tick the most suitable answers.
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What is the amount of your monthly income?
 
<$500
 
$501 - $1,000
 
$1,001 - $2,000
 
$2,001 - $3,000
 
$3,001 - $4,000
 
$4,001 - $5,000
 
$5,000 or above
 
 
 
How often do you visit Macdonald in average?
 
Everyday
 
Several times per week
 
Several times per month
 
Never
 
 
 
A. Food and Drinks Quality
 
 
Food
Unsatisfactory Needs Improvement Satisfactory Good Excellent
Portion
Presentation
Flavor
Variety
Price
 
 
The Drinks
Unsatisfactory Needs Improvement Satisfactory Good Excellent
Portion
Presentation
Flavor
Variety
Price
 
 
 
B. Service Quality
 
 
 
Unsatisfactory Needs Improvement Satisfactory Good Excellent
Staff Attitude
Efficiency of Staff
 
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