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  1. Surveys
  2. 2009
  3. September
  4. U
  5. UTC MFA 2011
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Hello,

Océ has been your provider of multifunction (MFD) print and wide-format devices and services since the end of 2007.

We are truly grateful for the partnership that has developed between our companies. To assess our current service levels in 2011 Océ would like to ask for five to ten minutes of your time to provide us with feedback. Your scores and responses will generate necessary enhancements to our services.

This Market Feedback Analysis is a part of Océ’s ACE initiatives. The results from this MFA will be used to drive improvements in our service delivery. Your participation in this study is completely voluntary.

The survey responses are strictly confidential and data from this research is reported only in the aggregate. The information will be coded. If you have questions at any time about the survey, you may contact Alan Schleeper, Océ National Account Manager for Fleet Operations at 212-502-1406.

For each of the following questions, please rate us on the following scale:

1-Very Dissatisfied, 2-Dissatisfied, 3-Somewhat Dissatisfied, 4-Somewhat Satisfied, 5-Very Satisfied, 6-Satisfied, 7-Delighted


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Responsiveness: How would you rate the response time for service requests? Has Océ responded within the timeframes committed to by the Océ Fleet Call Center Agent or a Field Technician?
Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Working Relationship: How would you rate your working relationship with the Océ Fleet Call Center in regards to the request for services or consumables? For example was the agent professional, polite & courteous?
Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Flexibility: How would you rate your satisfaction with the Océ Fleet Service Center’s ability to be flexible in meeting changing requirements as they occur?
Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Knowledge Base: How would your rate the accuracy and knowledge of the OBS Fleet Call Center for your specific request?
Very Dissatisfied Dissatisfied Somewhat Dissatified Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Innovation: How would your rate Océ’s ability to be innovative vs. their competition?
Very Dissatisfied Dissatisfied Somewhat Dissatified Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Delivery: How would your rate the accuracy and timeliness of the delivery of the products and/or services that you received?
Very Dissatisfied Dissatisfied Somewhat Dissatified Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Quality: How would you rate the overall quality of the service that was performed? Was the issue resolved to your expectations?
Very Dissatisfied Dissatisfied Somewhat Dissatified Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Ease of Doing Business: How would you rate “ease of doing business” with the Océ Fleet Call Center?
Very Dissatisfied Dissatisfied Somewhat Dissatified Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
Overall Satisfaction: How would you rate your overall satisfaction of the services provided via the OBS Fleet Call Center?
Very Dissatisfied Dissatisfied Somewhat Dissatified Somewhat Satisfied Satisfied Very Satisfied Delighted
 
 
 
 
What improvements would you like to see OBS initiate in the coming months:
   
 
 
 
What would you say are Oce and OBS’s service strengths:
   
 
 
 
Would you recommend Oce products and OBS service to others outside of UTC?
 
Yes
 
No
 
 
 
Additional Comments:
   
 
Thank you for your time and candid responses. We truly appreciate the opportunity to service as your print equipment and solutions provider and look forward to serving you for many years to come.
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