Vasc-Alert Customer Satisfaction Survey

Dear Customer:

As the customer relations manager of Vasc-Alert, I want to thank you for giving us the opportunity to serve your facility. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we consistently meet your expectations.

Best Regards

Nathan Spitz

Vasc-Alert

In thinking about your most recent experience with Vasc-Alert, was the quality of customer service you received?

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

If you did have any concerns, how was the process for getting your concerns resolved?

If you did have any concerns with a particular situation could you please take a few minutes to describe what happened?

Now please think of the features and benefits of Vasc-Alert reports.
How beneficial are vasc-Alert reports to your vascular access surveillance program?

Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the customer service representative you would like to add?

The Process

The following questions pertain to the process by which your most recent service contact was handled. Please indicate whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Considering the total package offered by Vasc-Alert including customer service, Vasc-Alert Reports, and cost how satisfied are you with Vasc-Alert?

Thank you for your feedback. We sincerely appreciate your honest opinion and will use suggestions taken from this survey into consideration in order to provide your facility superior quality and customer service as valued Vasc-Alert clients.

Please send any comments or concerns about this survey to the following contact and address.

Vasc-Alert

Nathan Spitz

3000 Kent Ave

West Lafayette , IN, 47906