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Surveys
2015
October
V
Vending Services Customer Satisfaction Survey
Vending Services Customer Satisfaction Survey
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Thank you for taking the time to participate in our survey. The feedback we receive from this survey will be used to help us improve your experience with the vending machines, and allow us to better meet your needs. If you have further comments or concerns, not covered by this survey, please let us know at
[email protected]
.
How often do you use the vending machines at a corporate related facility?
Daily
Often
Occasionally
Rarely
Never
At which locations do you use our vending machines (Select all that apply)?
COB
ROB
WOB
JSMB
NOB
FHL
Other
If we made the following changes, how often would you use the vending machines?
Daily
Often
Occasionally
Rarely
Never
Lower Prices
More Variety
Better Quality
Newer Machines
How satisfied are you with the following product factors:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Variety
Quality
Price
How often does:
Every time
Most of the time
Occasionally
Rarely
Never
Your product fail to drop
The machine deliver spoiled or damaged product
The card reader not work
The machine steal your money
How often do you go off campus to get your snacks?
At least once a day
Once or twice per week
Once or twice per month
Rarely
Never
When you leave campus, where do you go (Select all that apply)?
Maverick
Harmons
Neighbors Market
City Creek
I don't leave campus during the day
Overall, how satisfied are you with the vending services we provide?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
NA
To help us fix any problems, please tell us what machines you have had problems with.
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