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Vendor Scorecard - Template

Austin Generator Service - Vendor Performance Evaluation
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Exit Survey
 
 
Hello:
You are invited to participate in the Critical Infrastructure Vendor Survey for Austin Generator Service. In this survey, you will be asked specifics about vendor's responsiveness, account management, relationship and financial performance. It will take approximately 5 minutes to complete the questionnaire.

Your feedback is very important and effectively grades vendors on their performance. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.

We have contracted with QuestionPro, an independent research firm, to field your confidential survey responses. Please click the checkbox "I Agree" to begin the survey:

If you have questions at any time about the survey, you may contact Jim Manahan at (314) 810-1512 or by email at [email protected].

Thank You,
Ascent, LLC
 
 
 
How would you rate the vendor's responsiveness in the following categories?
Unsatisfactory Marginal Satisfactory Very Good Outstanding
* On-Site Response Time
* Technical Knowledge of On-Site Representatives
* Technicians' Representation of Company
* Overall Reliability
* Proposals/Quotes/Estimates are Timely and Thorough
* Distance to Site(s)
* Knowledge of Maintenance Procedures (CHG Tickets, MMOPs, etc.)
* PM Scheduling
* CM/EM/CR Scheduling
* PM Deliverables (Asset Worksheets, Inspection Forms, Battery Reports, etc.)
 
 
How would you rate the vendor's account management in the following categories?
Unsatisfactory Marginal Satisfactory Very Good Outstanding
* Competency of Account Management Team
* Handles Problems Swifty and Accurately
* Competitiveness of Maintenance Pricing
* Labor Rates
 
 
How would you rate your relationship with the vendor in the following categories?
Unsatisfactory Marginal Satisfactory Very Good Outstanding
* Working Relationship with Vendor is . . .
* Likelihood of Renewing Contract(s) with Vendor
 
 
How would you rate the vendor's financial management in the following categories?
Unsatisfactory Marginal Satisfactory Very Good Outstanding
Timeliness and Accuracy of Invoices
Knowledge of Ascent Requirements for Payment
A/R Support
 
 
 
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