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2016
August
V
VGH Online Survey Sample V1 081416
VGH Online Survey Sample V1 081416
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*
How did you first hear about The Veterans Greenhouse?
Colleague/Co-Worker
Direct Mail
E-mail from The Veterans Greenhouse
Our Facebook Page
Family Member
Friend
Local Signs
Newspaper (If so, which one? Please enter in "Other" box.)
Neighbor
Online Research
A Veteran
Our Website
Word of Mouth
Cannot Recall
Other
*
How long have your been a customer of The Veterans Greenhouse?
Less than 3 months
3 months to less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years to less than 10 years
10 years or more
If 10 years or more, please indicate the number of years.
*
How often do you shop at The Veterans Greenhouse?
Daily
A Few Times a Week
Two Times a Month
Every Month
Every 2 - 3 Months
Every 4 - 6 Months
Once a Year
Two Times a Year
Other (Please specify)
When you shop at The Veterans Greenhouse, what days & times do you normally visit us?
9am - Noon
Noon - 2pm
2pm - 5pm
5pm - 7pm
*
Monday
*
Tuesday
*
Wednesday
*
Thursday
*
Friday
*
Saturday
*
Sunday
How frequently do you purchase our products below?
Once a Week
More Than Once a Week
Every 2-3 Weeks
Once a Month
Every 2-6 Months
Every 7-12 Months
More than Once a Year
Two or More Times a Year
Don't purchase
Other
Flowers
Outdoor Plants (in flats)
Outdoor Plants (in containers)
Herbs
Produce/Vegetables
Christmas Trees
Wreaths
Grave Blankets
Product 1
Product 2
Product 3
Gifts
Other (Please specify.)
How satisfied are you with the following:
Very Dissatisfied/Well Below Average
Not Satisfied/Below Average
Neutral/Average
Satisfied/Above Average
Very Satisfied/Well Above Average
*
Availability of Items
*
Awareness of Selection (Plants, Flowers, Herbs, Produce, etc.)
*
Clarity of Signs (Item & Prices)
*
Cleanliness of Greenhouse
*
Customer Service
*
Displays (Nicely or Neatly Placed)
*
Ease of Shopping
*
Our Facebook Page
*
Our Hours
*
Inspiring Look & Feel of Greenhouse
Very Dissatisfied/Well Below Average
Not Satisfied/Below Average
Neutral/Average
Satisfied/Above Average
Very Satisfied/Well Above Average
*
Packaging of Item(s) Purchased
*
Pricing
*
Staff Knowledge
*
Staff Presentation/Dress
*
Staff Recommendations
*
Quality of Items
*
Selection/Variety
*
Understanding of Customers' Needs
*
Wait Time at Checkout/Cashier
*
Our Website
*
Overall Satisfaction
*
What is your overall impression of The Veterans Greenhouse?
*
Do you have any suggestions for improvement/what we can do better?
What is your age?
(For classification purposes only.)
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 - 74
75 - 84
85 and older
Prefer not to answer
What is your gender?
(For classification purposes only.)
Male
Female
Prefer not to answer
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