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Surveys
2011
July
V
Voice of Customer - ISSC
Voice of Customer - ISSC
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:
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Your Location
APAC
EMEA
AMERICAS
INDIA
Please specify your department
Please specify your department
Please specify your department
Please specify your department
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Department for which you are responding
-- Select --
Order Management
Accounts Payable/Supplier Maintenance & Procurement
Customer Service
Revenue Recognition
FP & A
Point of Sales
Credit and Collections
D & I
Payroll
Tax
Treasury
Reconciliation - Americas
Reconciliation - EMEA
Travel - APAC
India Accounting
Sales Operations
APAC Accounting
ISSC
Other
*
1. Timeliness of Service Delivery:
How satisfied are you with the timeliness of services delivered by India - Shared Services Center
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
2.Quality of Service Delivery
How satisfied are you with the accuracy level of services delivered by India - Shared Services Center
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
*
3.Process Knowledge
How satisfied are you with the process & business knowledge demonstrated by India - Shared Services Center employees
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
4.Customer Service
How satisfied are you with the Professional conduct (co-operative, mature and appropriate behaviors) of employees at India - Shared Services Center.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
5.Ownership
How satisfied are you with the level of attentiveness / sense of urgency/ issue resolution/understanding of business needs demonstrated by India - Shared Services Center.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
6.Communication
How satisfied are you with the proactive and timely communication on a day to day basis by India - Shared Services Center.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
7.Measure of Transition Success
How satisfied are you with you achieving your objectives of moving the processes to India - Shared Services Center
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
8.Process Improvement Initiatives
How satisfied are you with the Process Improvement Initiatives undertaken by ISSC?
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
9.Future Business Prospects
Will you be willing to expand your business process operations at India - Shared Services Center?
Yes
No
Comments
*
10.Overall Satisfaction
Overall, How satisfied are you with India - Shared Services Center
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
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