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  2. 2013
  3. March
  4. V
  5. Voice of Customer

Voice of Customer

HCL Infosystems Voice of Customer initiative
0%
Exit Survey
 
 
What are your business priorities in 2013-15?
 
Improve workforce productivity
 
Lower the company's overall operating risks and costs
 
Re-engineer core business processes transformation
 
Improve quality of services and/or processes
 
Business expansion by reaching out to untapped segment
 
Innovation new products /Services offerings
 
Improve security/risk management
 
Manage customer relationships
 
Enable regulatory compliance
 
 
 
What risk factors do you consider will have the most significant impact on your bank in 2013?
 
Regular non-compliance risk
 
Market risk
 
Credit risk arising from deterioration of loan quality
 
Liquidity risk in meeting funding need under volatile market situations
 
Operational risk from the lack of talents and IT systems
 
Legal risk
 
Regular non-compliance risk
 
 
 
What are your major challenges for growth in 2013?
 
Increased competition among banks
 
Non Performing Assets
 
Increased regulatory requirements
 
Inadequate funding liquidity/ inadequate capital
 
Shortage of managerial talents and general workforce
 
Pressure over operating and administrative costs
 
Inadequate IT infrastructure
 
 
 
How much do you leverage IT to transform business operations and drive innovation?
 
Fairly good > 70%
 
25 – 50%
 
5 – 25%
 
Less than 50%
 
 
What according to you are the emerging technology enablers which will help the banks? (Rank them on a scale of 1-6, 1 being the highest priority)
1 2 3 4 5 6
Mobility
Hight-end Analytics
Big Data Management
Next Generation Data Processing
Cloud Computing
Service Oriented Architecture
Other
 
 
 
What is the expected percentage change in the IT budget in 2013-14?
 
Decreased > 70%
 
No Change
 
Increased < 10%