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2013
June
V
VoIP Systems Quality and Challenges
VoIP Systems Quality and Challenges
VoIP Systems Quality & Challenges
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LUISSECOM LIMITED
www.luissecom.ch
Worldwide communication is at your palm with LUISSECOM
Thank you for agreeing to complete this questionnaire. The survey that asks questions about the possibilities and challenges that VoIP (Voice over Internet Protocol) represents to companies. It will take approximately 2 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. Your opinions are important. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Farzana Islam Mouri, Manager, System & Customer Relations at
[email protected]
.
Thank you very much for your time and support.
I Agree
Please, select one of the answers
How many employees does your company have?
Less than 25
25-100
101-250
251-500
501-1000
More than 1000
Does your company have?
Single location
Multiples locations/branches in the same country
International locations
Are you currently using a VoIP solution such as call UK, BT Broadband Voice, Cisco, and Vonage?
Yes, VoIP is implemented in the company
Yes, we are in a pilot stage
No, but we plan to invest on it
No, we have rejected the idea
No, we have not consider it
How long have you been using VoIP?
Less than 6 month
6 to 12 months
1 to 2 years
More than 2 years
What does your VoIP implementation cover?
The whole company
Some branches/delegations
Some departments
Select the following statements according to the relevance for your business.
What reasons made your company move to VoIP?
Lower cost of implementation than other systems
Cheap phone calls
To increase competitiveness
To improve customer service
What features of VoIP does your company consider as a key improvement to the communication system?
Allows teleworking
Video Conference
Unified messaging
Call cost reduction
Select the following statements according to the most common uses of VoIP in your business.
Communication within the company
Communication outside of the company (National calls)
Communication outside of the country (Overseas calls)
Access information related to a phone call in progress
What are the main challenges that VoIP poses to your company?
VoIP Security
Try to guarantee quality of service
Technical concerns
Reliability
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