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  5. VRent customer satisfaction survey
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Exit Survey
 
 
Dear VRent User,

Thank you for participating in the VRent survey!

It will take approximately 10-15 minutes to complete. Your feedback will be kept confidential and serve as valuable input to evaluate and further improve VRent as a whole.

From all respondents that successfully complete the survey we will also draw 8 lucky winners that will receive a special surprise. If you want to participate in this raffle, kindly leave your email address at the end of the survey.

If at any point you feel uncomfortable or cannot provide a clear answer to us, you can always skip a question. In case of issues you may also contact our customer care team at 400-067-0806 or by email at [email protected].

Please note that on some computers the following pages might take a little longer to load than usual. In this case, please do not close or refresh the browser window but wait.

Thank you very much in advance for your time and support!

Please start with the survey now by clicking on the Continue button below.

Best regards
The VRent team
 
 
 
* For which company do you work?
 
AUDI
 
CRM Factory
 
Detecon
 
GIZ
 
NMS-C
 
NMS-I
 
VCIC
 
VCRA
 
VGIC
 
VWFC
 
Other (please specify):
 
 
 
 
* What is your gender?
 
Male
 
Female
 
 
 
* How old are you?
 
Less Than 20
 
21-30
 
31-40
 
41-50
 
Over 50
 
 
 
Do you smoke?
 
Yes
 
No
 
 
 
Which station are you assigned to?
 
IFC
 
SFT
 
751
 
SLT
 
 
 
How do you get to work every day? (multiple choices allowed)
 
Walking
 
Bicycle
 
Scooter
 
Public transportation (e.g. bus, subway,…)
 
Private car
 
Taxi
 
Company car
 
Other (please specify):
 

 
 
 
On average, how long is your daily commute from home to work?
 
<30 Minutes
 
0.5-1 Hour
 
1-2 Hours
 
>2 Hours
 
 
 
On average, how much do you spend on transportation per day?
 
Nothing
 
<10 RMB
 
11-50 RMB
 
51-100 RMB
 
101-320 RMB
 
A Lot More
 
 
 
Do you have direct access to a car? (e.g., own car (s), company car(s))
 
Yes
 
No
 
 
 
How often do you drive a car in general?
 
once a week or less
 
2-5 times a week
 
6-7 times a week
 
never
 
 
 
In your job, how many off-site appointments (that last less than 24 hours) do you do per month where you could go by car?
 
None
 
1-5
 
5-10
 
10-20
 
20+
 
 
 
When you think about off-site appointments, for how long would you need a car?
 
up to 3 hours
 
3-6 hours
 
6-12 hours
 
more than 12 hours
 
 
 
In your job, how many business trips (that last at least 24 hours) do you do per month where you could go by car?
 
None
 
1-5
 
5-10
 
10-20
 
20+
 
 
 
When you think about business trips, for how long would you need a car?
 
1 day
 
2-4 days
 
1 week
 
more than 1 week
 
more than 2 weeks
 
 
 
On average, how often do you require a private car for the weekend? (per month)
 
Never
 
1 time
 
2 times
 
3 times
 
4 times
 
 
 
For what kind of public holiday would you consider renting a car? (multiple choices allowed)
 
Not at all
 
Single days (new year)
 
Extended weekend (3-4 days)
 
The whole week (golden week, new spring festival)

 
 
 
On average, how many car trips do you do for private purposes per month?
 
Never
 
1-5
 
5-10
 
10-20
 
20+
 
 
 
On average, how long do those private trips last?
 
up to 3 hours
 
3-6 hours
 
6-12 hours
 
more than 12 hours
 
 
 
On average, how often do you need a car for commuting home in the evening and back to work the next day? (per month)
 
Never
 
1-5 times
 
5-10 times
 
10-20 times
 
20+ times
 
 
 
* Have you ever driven a VRent car yourself?
 
Yes
 
No
 
 
How likely are you to recommend VRent to your friends and colleagues?
0 (least likely) 1 2 3 4 5 6 7 8 9 10 (most likely)
On a scale from 0 to 10, with 10 being most likely and 0 being least likely
 
 
 
Why would you recommend / not recommend VRent to your friends and colleagues?
   
 
 
 
Why are you not using VRent?
 
I didn`t know I am enrolled
 
There is no one-way option (pick-up car at station A, drop-off at station B)
 
The prices are comparably too high
 
VRent has no time advantage over other transportation options (e.g., taxis)
 
I prefer a driver
 
I am not confident driving on my own (e.g. accident)
 
Other (please specify)
 
 
 
 
You would start using VRent if… (please specify)
   
 
 
How likely are you to recommend VRent to your friends and colleagues?
0 (least likely) 1 2 3 4 5 6 7 8 9 10 (most likely)
On a scale from 0 to 10, with 10 being most likely and 0 being least likely
 
 
 
Why would you recommend / not recommend VRent to your friends and colleagues?
   
 
 
How satisfied are you with VRent in general?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
 
 
 
How satisfied are you with the following aspects:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
registration process (e.g. signing up, getting the RFID tag on driver licence)
car reservation/booking process
vehicle pick-up process (e.g. logging in at the keybox, getting the keys, starting your journey)
VRent customer service (e.g. hotline, web page)
availability of VRent vehicles when making a reservation
the VRent vehicles
vehicle return process (e.g. parking, key return)
VRent price model (e.g. eco-, comfort class, weekend, night flat,…)
incident handling
 
 
 
Do you have any comments or suggestions for above aspects?
   
 
 
 
Have you ever had an incident with your VRent car (accident, tickets,…)?
 
Yes
 
No
 
 
 
Do you have any comments or suggestions for the incident handling?
   
 
 
How well do you understand the VRent service/product in general?
not understand at all partially understand neutral mostly understand fully understand N/A
 
 
 
How well do you understand the following processes:
not understand at all partially understand neutral mostly understand fully understand N/A
registration process (i.e. signing up, getting the RFID tag on driver licence)
reservation process (i.e. booking a vehicle via VRent web page,…)
pick-up process (i.e. logging in at the keybox, getting the keys, starting your journey)
vehicle return process (i.e. parking, key return)
price model (i.e. eco-, comfort class, weekend, night flat,…)
terms and conditions (i.e. mileage, min./max. renting time, fines, insurance)
 
 
 
Do you have any comments or suggestions for above processes?
   
 
 
 
In your opinion, what is the best Carsharing provider?
 
never tried any of them
 
1hai
 
AVIS
 
Car club (China rental club)
 
Car2share
 
Ecar
 
Eduoauto
 
eDao Yong Che
 
Hertz
 
shenzhou
 
VRent
 
Weigongjiao
 
zhizun(top1)
 
Other (please specify):
 
 
 
 
Compared to other Carsharing providers, the price-performance ratio of VRent is:
 
VRent is the best
 
There is no difference
 
Other providers are better
 
 
 
When you think about new features for VRent, which ones would you like to see first? (up to 3 choices)
 
Broader car category range
 
Driver service
 
No keybox, log-in via RFID chip reader behind the windshield)
 
Airport station
 
Availability of electric vehicles (go green)
 
Customized car fleet (i.e.choose your station's car category mix)
 
One way (pick up car at station A, drop off at station B)
 
Additional vehicle categories (bike,scooter,…)

 
 
 
Which accessory would you like to see most in VRent vehicles?
 
Umbrella
 
USB Charger
 
Air refreshment (e.g. perfuming)
 
Child seat
 
Other (please specify):
 
 
 
 
If you want to participate in our raffle, please provide us with your Email Address
   
 
VRent Customer Satisfaction Survey