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  2. 2013
  3. September
  4. W
  5. Walmart Satisfaction Survey
0%
Exit Survey
 
 
How frequently do you shop at Wal-Mart?
 
Everyday
 
Every week
 
Every 2-3 weeks
 
Every month
 
Every 2-3 months
 
Every 4-6 months
 
Once a year
 
 
How satisfied are you with the following:
Well below average Below average Average Above average Well above average
Customer service
Professionalism
Quality of (products/services)
Understanding customer needs
Available staff in each department
 
 
 
What is your average wait time in line on any given visit?
 
1 minute or less
 
2-3 minutes
 
4-6 minutes
 
7-10 minutes
 
11 minutes or more
 
 
 
How would you rate your overall satisfaction with Wal-Mart?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How likely are you to continue to do business with Wal-Mart?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What is your age range?
 
18 - 25
 
26 - 34
 
35- 44
 
45 - 54
 
55 - 64
 
65 or older
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self employed
 
Unemployed
 
Retired
 
Student
 
Homemaker
 
 
 
Which catergory best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,000
 
$75,000 - over