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Surveys
2005
March
W
Warranty Administration
Warranty Administration
P&W LCE WARRANTY ADMINISTRATION CUSTOMER SATISFACTION SURVEY
0%
How satisfied are you that your claims are administered accurately per the terms of the Service Policy, Contract or Industry Program?
Very Dissatisfied
Delighted
How satisfied are you with the communication of your claim dispostions?
Very Dissatisfied
Delighted
How satisfied are you with the quality of the job performed on your behalf by the P&W Warranty Administration department?
Very Dissatisfied
Delighted
How satisfied are you with the processing timeliness of claims you have submitted?
Very Dissatisfied
Delighted
RESPONSIVENESS TO PROBLEMS:
How satisfied are you with the responsiveness of the P&W Warranty Administration department to your questions or concerns?
Very Dissatisfied
Delighted
How does the P&W Warranty Administration department compare to warranty administration departments at other engine manufacturers?
Worse
Same
Better
What is your Overall Satisfaction with the quality of product, service, and relationships with P&W Warranty Administration?
Very Dissatisfied
Delighted
Please contact
[email protected]
if you have any questions regarding this survey.
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