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  2. 2015
  3. November
  4. W
  5. Well's Fargo Secret Shopper Survey Form

Well's Fargo Secret Shopper Survey Form

Wells Fargo Secret Shopper Survey
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Store Name____________________________
Address _______________________________
Date of Visit_______________________________________Time of Visit____________ Name or Description of Bank Teller__________________________________________________________________________________________
 
 
How often did the bank teller try to...
Never Sometimes Always
Sell products
Provide customer service
Get it right the first time
 
 
Please rate the following skills for the bank teller:
Selling
Product Knowledge
Communication
 
 
 
Did the bank teller mention or offer any of the special Wells Fargo products below:
Credit Card
Online Banking
Mobile Banking
Debit Card
 
 
 
* Did the bank teller understand the customers banking needs?
 
Yes
 
No
 
 
 
How do you feel about the overall quality of today's banking experience?
Love it
Hate it
 
 
 
Comments/Suggestions for improvement:
   
 
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