Wholesaler/Distributor

What different types of pipe do you sell?

Who supplies your pipe? (Check all that apply)

Manufacturer

Manufacturers wholesaler

Wholesale distributor

Other

Please rank the following (1-7, with 1 being most important and 7 being the least important) selection criteria in order of importance when choosing or evaluating a new product currently not held in inventory:

Price
Quality
Country of origin
Ease of installation
Time required for installation
Return policy
Availability

Please specify any additional criteria not specified in the previous question.

Do individual branches/storefront personnel have authority to order new products currently not held in inventory?

Yes

No

Can you tell me about the basis/criteria used by customers for choosing a particular type of pipe over another?

Are the above criteria different for residential versus commercial customers?

Do some of your customers ask for advice before making a purchase decision?

Yes

No

If yes, describe the types of customers that ask for advice on purchase decisions.

If there are no particular piping medium preferences, how receptive are customers to unsolicited recommendation?