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  2. 2012
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  5. WNC Clients - Voluntary

WNC Clients - Voluntary

CLIENT SURVEY
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Dear Valued Client:

WNC requests your input and participation to help us find ways to increase the value you receive from our business relationship. It will take approximately 5 minutes to complete the survey.

Throughout the survey, please do not use the back and forward buttons on your browser's toolbar and your "Enter" key. There will be buttons available to guide you through the questions.

Your responses will be strictly confidential. If you have questions, please contact Ferdie Cinco at (800) 798-5522 ext. 8728 or by email to [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How long have you been a client of WNC?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
* How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
* What WNC products do you use? (Select all that apply)
 
Primary Commercial Flood
 
Excess Flood
 
Primary Flood Insurance Program, PFIP (CA & FL only)
 
CBRA Flood
 
Blanket Flood
 
None of the Above
 
Not Sure/Don't Know
 
Other
 

 
 
How satisfied are you with the following:
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied N/A
* Quality and selection of products
* Response time
* Ability to provide solutions
* Rates and fees
* Claims service
* Marketplace knowledge
 
 
 
Please explain any Highly Dissatisfied or Dissatisfied ratings in the previous question:
   
 
 
 
* Please tell us your three (3) most important criteria in evaluating our Products:
 
Providing comprehensive coverage
 
Lower rates and fees
 
Optional coverages, limits and deductibles
 
Ease of doing business
 
Turnaround time
 
Other - please specify
 

 
 
 
* How likely is it that you would recommend WNC and our products to a colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Are you aware of WNC's new Commercial Blanket Flood Policy or Commercial Tenants Policy?
 
Yes
 
No
 
 
 
What products or services, if any, would you like us to add to our product line? (Please specify)
   
 
 
 
* Do you have additional comments, suggestions, complaints or compliments to help us add value to our business relationship?
 
Yes, I have a few more comments.
 
No, I have provided all my comments.
 
 
 
Please provide your additional comments below.
   
 
 
 
Before You Go ...


If you would like additional information on our products, please contact Tracey Reid at [email protected] or 888.386.9488 ext. 5009.
 
WNC Insurance Services, Inc. - Client Survey (Voluntary Division)
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