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2009
November
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How long have you been using Gentry’s services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How frequently do you use/request Gentry’s services?
daily
weekly
monthly
quarterly
What method of contact do you use to employ Gentry’s services?
in person/at the office
email
Telephone
all the above
Other
How would you rate your overall level of satisfaction with Gentry’s support/services?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How does Gentry rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Overall Customer service
On-time delivery of service
Professionalism
Customer Service experience
Quality of service
Understanding of customers' needs
How does Gentry rate in comparison to previous/other SERO contracting personnel that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Given a choice, how likely are you to specifically request Gentry to process/administer your actions?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Would you ever recommend Gentry’s services to others?
No, never recommended
Have recommended once or twice
Have recommended several times
No, never, but would recommend
What best describes your business entity type?
Federal Agency/National Park Service
Federal Agency/Other
Educational Institution
Non-Profit
Private Sector Business
Prefer not to answer
Other
Do you have any suggestions for improvement or other general comments?
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