Word-Import - 1

Questionnaire

Dear Respondent

I am Somya Seth pursuing my Masters from the Aston University. As part of my master post graduate academic curriculum, I am conducting a study which is related to the online buying behaviour amongst consumers in India. The information which is collected for this research will be completely confidential and will be used only for academic purposes. The interview will take around 20 minutes.

Can I Proceed with the Interview?

(Please tick/circle the most appropriate option)

1.Age of the Respondent

	1
19 – 30 years

2.Are you aware about Online Shopping?

	1
Yes

3.Profession of the Respondent

	1
Business

4.Gender of the Respondent

	1
Male

5.Monthly Income of the Respondent (INR)

	1
Below INR 10,000

6.How many hours do you spend per day on the Internet?

	1
Less than 1 hour

7.What is the main purpose of using Internet?

	1
Internet for Work

	8.The legal protection available on the website gives you confidence of shopping online


Strongly Disagree

	9.A particular website, if certified by a third party agent gives me confidence to shop online


Strongly Disagree

	10.I shop online, because it offers me lot of convenience and ease of shopping


Strongly Disagree

	11.I use Internet on a regular basis and have full information about using Internet as a tool to shop online


Strongly Disagree

	12.I choose to visit websites which has a brand name and physical store presence


Strongly Disagree

	13.I choose website where the vendor/service provider can be easily contacted


Strongly Disagree

	14.I choose to shop online an from online store which has a appealing website.


Strongly Disagree

	15.I choose website which is easy to use and navigate to look for my requirement


Strongly Disagree

	16.I tend to shop online from websites which offers me multiple product type and categories to choose


Strongly Disagree

	17.I feel shopping online is not risky and is completely a safe medium to shop


Strongly Disagree

	18.Whenever i want to shop for a product or service, i first check it on online store


Strongly Disagree

	19.I would make repeat purchase for any product or service from a online store


Strongly Disagree

	20.I compare several online store websites before making any purchase decision


Strongly Disagree

	21.I choose website where the vendor/service provider can be easily contacted


Strongly Disagree

	22.I Choose to shop from online stores which makes me feel more secured to share my personal information


Strongly Disagree

	23.I trust websites which offers me to make payment through more options


Strongly Disagree

	24.I feel satisfied with the delivery service of online stores


Strongly Disagree

	25.Online stores which has a clear policy of refund, guarantees and warranties gives me higher satisfaction to make my purchases online


Strongly Disagree