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DMS Help Desk User Satisfaction Survey

We appreciate your time and value your opinion.

1.Using Renault Assist for Incident logging?

Yes

No

2.Knowledge and professionalism of the help desk support staff?

3.Ability of the help desk to solve your problem?

4.Time required to resolve your problem?

5.Communication and follow-up on problem resolution?

6.Overall quality of the solution?

7.Overall quality of telephone support?