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What home did you purchase?
 
 
 
* Where did you purchase?
 
 
 
* What type of purchase did you make?
 
First home purchase
 
Upsize
 
Downsize
 
Investment
 
Job relocation
 
New to the Lower Mainland
 
Seperation
 
Wanted a newly built home
 
Other
 
 
 
 
What is your age group?
 
20-29
 
30-39
 
40-49
 
50-59
 
60+
 
 
 
What language do you speak in your home (primarily) OR What is your ethnic background?
 
English
 
Mandarin
 
Cantonese
 
Farsi
 
Punjabi
 
French
 
Russian
 
Spanish
 
Portuguese
 
Other
 
 
 
 
You are
 
Married
 
Single
 
Dating
 
Divorced
 
Widowed
 
Common Law
 
 
 
Do you have any children living with you?
 
None
 
1
 
2
 
3+
 
 
 
You previously:
 
Owned
 
Rented
 
Lived with family
 
 
 
The type of home was a:
 
Single family home
 
High rise
 
Low Rise
 
Townhouse
 
Basement Suite
 
 
 
You previously lived in:
 
 
 
Your experience purchasing from Polygon
 
 
 
What stage was the home in when you purchased?
 
Presale
 
Partially completed
 
Ready to move in
 
 
 
How did you hear of our community?
 
Realtor
 
Word of Mouth
 
Polygon Website
 
Newspaper
 
Street Signage
 
Polygon email/letter
 
Aberdeen Centre
 
Google Search
 
Social Media
 
MLS.ca
 
Magazine Publication
 
Radio
 
Other
 

 
 
 
How many times did you visit our sales office before purchasing?
 
1
 
2
 
3
 
4
 
5+
 
 
 
What were the top three reasons that you purchased at our community?
 
Location
 
Price
 
Developer reputation
 
Architectural Design
 
Quality of finishings/home features
 
Choice of floor plan
 
Amenities
 
Service
 
Family reasons
 
Opportunity to make new friends
 
Furnished display suites
 
New property
 
Maintenance fees
 
Security features
 
Available financing
 
Wanted to be a homeowner
 
Belief that property value will rise
 
Other
 

 
 
 
4. On a scale of 1-10, how would you rate the service of our on-site sales staff? (1 being poor, 10 being excellent)
1 2 3 4 5 6 7 8 9 10
 
 
 
On a scale of 1-10, how would you rate your experience with the actual contract writing process?
1 2 3 4 5 6 7 8 9 10
 
 
 
Would you strongly consider purchasing another Polygon home in the future based on your experience?
 
Yes
 
No
 
 
 
How do you use the home?
 
 
 
What are your favorite features of the home? Pick 2
 
The fireplace
 
The kitchen finishings
 
The heating system
 
The bathroom fixtures
 
The upgrade options
 
The amenities
 
The floor plan layout
 
The windows
 
The color scheme
 
The customer service
 
The materials used in the home
 
The safety features
 
The courtyard
 
The lobby
 
The patio or deck space
 
The clubhouse
 
The bedroom sizes
 
The open floor plan
 
The ceiling height
 
The counter and cabinet space

 
 
 
Are you renting the apartment out?
 
Yes
 
No
 
 
 
Are you satisfied with the amount of rent that you are able to collect?
 
Yes
 
No
 
 
 
What features would help you to achieve your desired rent income?
   
 
 
 
How often do you use the club house?
 
Every day
 
A few times a week
 
A few times a month
 
Maybe once a month
 
Never
 
 
 
Was the clubhouse a big factor in your decision to purchase at our community?
 
Yes
 
No
 
 
 
What would make the club house more attractive in your purchasing decision?
   
 
 
 
What do you like about the club house?
   
 
 
 
What changes would you make to the club house?
   
 
 
 
Your Satisfaction
 
 
 
Were you happy with your home once you took possession?
 
Yes
 
No
 
 
 
What were you unhappy with once you took possession of your home?
 
The home seemed very different from what I was shown
 
The home's quality was not satisfactory
 
I did not receive an acceptable level of service
 
I wish I had chosen a different unit or floorplan
 
Other
 

 
 
 
Which of the following is true:
 
I received great service both before and after I took possession of my home
 
I received poor service both before and after I took possession of my home
 
I received better service before I took possession of my home
 
I received better service after I took possession of my home
 
 
 
Would you recommend a Polygon home to a friend?
 
Yes
 
No
 
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