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Surveys
2012
June
W
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Word-Import - 1
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1.In general how happy are you with the current LubeAnalyst service provided by Shell?
Excellent
Good
Average
Poor
*
2.How would you rank the staff you deal with in terms of professionalism and speed of response?
Excellent
Good
Average
Poor
*
3.Overall how do you think your sales people would rank the service?
Excellent
Good
Average
Poor
*
4.New customer registrations are they done professionally and in the agreed time?
Excellent
Good
Average
Poor
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5.How to you rank the Customer & equipment registration forms for content / complexity / ease of use?
Excellent
Good
Average
Poor
*
6.Are new equipment registration done professionally and in the time required?
Excellent
Good
Average
Poor
*
7.How do you view the quality of the customer reports?
Excellent
Good
Average
Poor
*
8.The quality of the automated diagnostic comments?
Excellent
Good
Average
Poor
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9.For "Red" alarmed reports how do you rank the quality of the diagnostician’s comments?
Excellent
Good
Average
Poor
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10.Are you satisfied with the customer complaints procedure?
Excellent
Good
Average
Poor
*
11.Do you and your customers receive your reports on time?
Excellent
Good
Average
Poor
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12.How satisfied are you with the costs of the service?
Excellent
Good
Average
Poor
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13.How confident do you feel that we can grow this business?
Excellent
Good
Average
Poor
*
14.Your evaluation of the technical documentation provided by Shell?
Excellent
Good
Average
Poor
Shell LubeAnalyst Survey 2012
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