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2012
October
W
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1.Age of respondent
Select your age group:
18-20
21-23
24-26
27-30
2.Gender of respondent
Male
Female
3.Are flights on time
Airline/Option
4.The airline informs you in case of a rescheduling through a call or an SMS
Airline/Option
5.The airline informs you in case there is a delay through regular announcements on airport
Airline/Option
6.Overall in-flight services are good
Airline/Option
7.The variety and quality of food is good
Airline/Option
8.Waiting time for baggage post-flight is reasonable
Airline/Option
9.compensation on baggage if lost or damage
Airline/Option
10.Airline provides good check-in services (web check-in, telephonic check-in)
Airline/Option
11.Provides refreshments whenever there is delay
Airline/Option
12.The airline provides accommodation in case of cancellation or re-routing of the flight
Airline/Option
13.Airline offers discounted schemes (reduced airfare on round trip)
Airline/Option
14.Airline offers benefits to frequent fliers (lounge services, points offered on miles flight)
Airline/Option
15.On board entertainment (television, games)
Airline/Option
16.Hospitality of the crew (behavior of the crew)
Airline/Option
17.Health services on board (first aid or emergency services)
Airline/Option
18.Connectivity of the flights(number of destinations)
Airline/Option
19.Frequency of flights to a particular destination
Airline/Option
20.How economical are the fares of flights
Airline/Option
21.Safety level perceived by passengers
Airline/Option
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