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QUESTIONNAIRE ON CUSTOMER SATISFACTION

Name of the customer :

Address :

Contact No. :

E-mail id :

1.Is Health Drink consumed in your family?

Yes

No

2.What is the size of the family?

2

3

4

>5

3.What is the average annual income of the family?

Rs. 200,000 – 400,000

Rs. 400,000 – 600,000

>Rs. 600,000

4.What is the number of children in your family?

0

1-2

>2

5.Which health food drink have you been consuming?

6.How did you come to know about this health drink?

Commercial advertisements

Reference from friends

Internet

7.Please rate the importance of the following purchase considerations on a scale of 1(Least important) to 5 (Highly Important)?

8.Please rate the following sources of information useful for purchase decision on a scale of 1 to 5?

10.How often do you switch your health food drink?

Never

Sometimes

Frequently

11. How long have you been using this particular health supplement?

Less than 1 year

1-2 years

More than 3 years

12. What do you do when your desired brand of health food drink is not available?

Go to another place to buy the product.

Purchase another brand of health food drink.

Ask the retailer to buy it for you.

13. In case of a rise in price of the product, will you still consider buying the same supplement?

Yes

No

Perhaps