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2012
September
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Word-Import - 4
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Customer Survey
1.Please rate our sales associates on the following attributes using the scale provided below. Responsiveness, Professionalism, Politeness:
Very Poor
Poor
Fair
Good
Very Good
2.Please rate the level of service received when utilizing email. Are your emails answered in a timely manner? Are complete details given in email responses?
Very Poor
Poor
Fair
Good
Very Good
Comments:
Comment
3.Please rate the level of service received when leaving voicemails. Are your voicemails returned the same day they are placed?
Very Poor
Poor
Fair
Good
Very Good
Comments:
Comment
4.Please rate the level of ease experienced when attempting to reach a Customer Service Agent via telephone. Are your calls answered quickly? Within 2 rings?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
5.Please rate the level of ease experienced when accessing the Dealer Portal. Is the program easy to navigate?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
Comments:
Comment
6.Is the information provided on the portal up to date and accurate?
Very Poor
Poor
Fair
Good
Very Good
Comments:
Comment
7.Please rate the level of service received when placing a new purchase order. Are you receiving confirmations in a timely manner? Are you receiving availability of goods with the confirmation?
Very Poor
Poor
Fair
Good
Very Good
Comments:
Comment
8.Please rate the level of service received when faxing in new purchase orders. Are you receiving confirmations of your purchase order and that it was received?
Very Poor
Poor
Fair
Good
Very Good
Comments:
Comment
9.Please rate the level of service experienced when requesting availability of goods. Do you receive the information requested in a timely manner?
Very Poor
Poor
Fair
Good
Very Good
Comments:
Thank you for your participation!
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