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Surveys
2014
February
W
Workshop Customer Survey
Workshop Customer Survey
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Hello:
You are invited to participate in our short survey on customer satisfaction.
Your participation in this survey is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Denise Lovering by telephone on 02920 858000 or by email at the following email address:
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Please take a moment to think about the last visit to our dealership, then rate your satisfaction with the following:
How satisfied were you with the booking-in process?
Very satisfied
Satisfied
Not very satisfied
Unsatisfied
Very unsatisfied
Comments/Suggestions:
How satisfied were you with the repair/service carried out during your last visit?
Very Satisfied
Satisfied
Not very satisfied
Unsatisfied
Very unsatisfied
Comments/Suggestions:
How satisfied were you with the service you recieved from our dealership?
Very satisfied
Satisfied
Not very satisfied
Unsatisfied
Very unsatisfied
Comments/Suggestions:
How satisfied were you with the communication between you and our service reception?
Very satisfied
Satisfied
Not very satisfied
Unsatisfied
Very unsatisfied
Comments/Suggestions:
Will you continue to use our dealership?
Yes
No
Only because I have to under warranty T&C's
Comments/Suggestions:
Thank you for taking the time to complete this survey, we appreciate it very much.
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