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  1. Surveys
  2. 2012
  3. January
  4. Y
  5. Yearly Satisfaction Survey
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1. Which 3esi product(s) does your organization use?
 
esi.manage
 
esi.schedule
 
RAPT

 
 
 
2. How often do you use 3esi's software? (1 = never, 6 = everyday)
 
1
 
2
 
3
 
4
 
5
 
6
 
 
 
3. How easy is 3esi's application to use? (1 = Very Difficult, 6 = Very Easy)
 
1
 
2
 
3
 
4
 
5
 
6
 
 
 
4. Do you feel you have received sufficient training on 3esi's product(s)?
 
Yes
 
No
 
 
 
5. Have you made use of Technical Support from 3esi? (If no, please mark N/A for questions 6&7 and skip to question 8)
 
Yes
 
No
 
 
 
6. Do you feel your concern was addressed in a reasonable amount of time? (1 = Too Long, 6 = Exceeded Expectations)
 
1
 
2
 
3
 
4
 
5
 
6
 
N/A
 
 
 
7. How would you rate the resolution to your concern?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
8. Would you recommend 3esi's products or services to a peer?
 
Yes
 
No
 
 
 
9. How would you rate your overall experience with 3esi?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
Do you have any other questions, comments or suggestions for 3esi?
   
 
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