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  1. Surveys
  2. 2013
  3. November
  4. Y
  5. YH Training Follow Up
0%
Exit Survey
 
 
Are you utilizing all of the modules or only a few features at this time?
 
Utilizing all of the modules
 
Only using a few features at this time
 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How knowledgeable were the customer service representatives you interacted with?
 
Extremely knowledgeable
 
Very knowledgeable
 
Moderately knowledgeable
 
Slightly knowledgeable
 
Not at all knowledgeable
 
 
 
How frequently do you use our products?
 
Extremely frequently
 
Very frequently
 
Moderately frequently
 
Very infrequently
 
Not at all frequently
 
 
 
Was the difficulty of the course in line with your expectations?
 
Yes
 
No
 
Maybe
 
 
 
Rate the level of your involvement in the activities of this course.
 
Very uninvolved
 
Somewhat involved
 
Enthusiastically involved
 
 
 
How much practical knowledge have you gained from this course?
 
A great deal
 
Some practical knowledge
 
None
 
 
 
What overall rating would you give the course?
 
Excellent
 
Good
 
Average
 
Poor
 
Very Poor
 
 
 
Could you get clear answers to your questions from the instructor?
 
Never
 
Sometimes
 
Usually
 
Most of the time
 
Always
 
 
 
Was the instructor effective in teaching in the course?
 
Never
 
Sometimes
 
Usually
 
Most of the time
 
Always
 
 
 
What overall rating would you give the instructor?
 
Excellent
 
Good
 
Average
 
Poor
 
Very poor
 
 
 
Please list any features or modules in the software that are still confusing or difficult to use.