API V2
API V2
https://api.questionpro.{{env}}/a/api/v2/cx/tickets/{{workspaceID}}
The value of environment {{env}} variable depends upon your datacenter. Refer to the Environment page for more details.
{
"response": {
"emailAddress": "",
"phoneNumber": "",
"rating": "",
"comment": "",
"createdOn": "May 18 2022",
"currentSegment": "PROGRAMAS",
"originSegment": "PROGRAMAS",
"ticketOwner": "Not Assigned",
"status": 0,
"priority": 0,
"ticketID": 35403,
"responseID": 75288113,
"timestamp": "2022-05-19T01:01:55.000+00:00",
"timelimit": 72,
"assignedTo": 0,
"content": "Es el primer foro y pues fue participativo y súper productivo ",
"feedbackID": 16611,
"cxBusinessUnitID": 54428,
"panelMemberId": 0,
"surveyID": 9500378,
"cxTransactionID": 0,
"assignedToBU": 54428
},
"requestID": "cd17e341-0c77-4a43-8c9f-20b4ebce4a69"
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"surveyID": {
"type": "integer"
},
"cxTransactionID": {
"type": "integer"
},
"rating": {
"type": "string"
},
"feedbackID": {
"type": "integer"
},
"ticketOwner": {
"type": "string"
},
"priority": {
"type": "integer"
},
"createdOn": {
"type": "string"
},
"assignedTo": {
"type": "integer"
},
"content": {
"type": "string"
},
"cxBusinessUnitID": {
"type": "integer"
},
"timelimit": {
"type": "integer"
},
"emailAddress": {
"type": "string"
},
"phoneNumber": {
"type": "string"
},
"originSegment": {
"type": "string"
},
"assignedToBU": {
"type": "integer"
},
"comment": {
"type": "string"
},
"currentSegment": {
"type": "string"
},
"panelMemberId": {
"type": "integer"
},
"ticketID": {
"type": "integer"
},
"status": {
"type": "integer"
},
"responseID": {
"type": "integer"
},
"timestamp": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"surveyID",
"cxTransactionID",
"rating",
"feedbackID",
"ticketOwner",
"priority",
"createdOn",
"assignedTo",
"content",
"cxBusinessUnitID",
"timelimit",
"emailAddress",
"phoneNumber",
"originSegment",
"assignedToBU",
"comment",
"currentSegment",
"panelMemberId",
"ticketID",
"status",
"responseID",
"timestamp"
]
},
"requestID": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"response",
"requestID"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "BAD_REQUEST",
"httpStatusCode": 400,
"id" : "1000",
"message": "Invalid URL parameters",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "UNAUTHORIZED",
"httpStatusCode": 401,
"id" : "1010",
"message": "Incorrect API Key",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "FORBIDDEN",
"httpStatusCode": 403,
"id" : "1013",
"message": "The user does not have permission to access the resource",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "NOT_FOUND",
"httpStatusCode": 404,
"id" : "1040",
"message": "The resource that you're trying to access doesn't exist",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "INTERNAL_SERVER_ERROR",
"httpStatusCode": 500,
"id" : "1026",
"message": "We are not able to process your request",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}