Customer Experience Software


Conduct real-time customer surveys using our customer satisfaction survey tools, collect automated survey data and get robust analytics to measure customer satisfaction and experience.

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Create, send and analyze customer surveys

Conduct real-time customer surveys, collect automated survey data, and get robust analytics to measure customer satisfaction and experience.

Build Customer Surveys in Minutes

In just minutes, QuestionPro's customer survey software enables you to create end-to-end customer surveys that collect feedback measuring your customers’ satisfaction levels and experience. Choose from over 80 ready-made standard and advanced question-types with over 50 free customer survey templates.

Collect Feedback in Real-Time

Our customer survey tools simplify survey distribution and automate real-time data collection with email, website embed, SMS, Mobile App, Communities, QR Codes, and more!

Analyze Survey Results

Get a well-rounded look at your feedback and filter by attributes like gender, age, location, industry, and more to help inform your marketing and customer service plans. QuestionPro’s customer survey software condenses advanced analysis methods such as Conjoint, TURF, GAP, Trend, and many more on a single platform, and into visual infographics right on the dashboard for easier accessibility. QuestionPro’s survey software is also complete with the ability to export reports to Excel, SPSS, txt, Dropbox, and Google Drive.

Test the QuestionPro Online Survey experience


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Customer Satisfaction Survey Software Features

50+ Free Customer Survey Tools

Reduce the amount of time it takes to build a survey from scratch with our selection of free online survey templates. Survey topics range from customer experience to satisfaction, feedback, product and service evaluations, and others, created specifically by domain experts to suit your needs.

Smart Survey Logic and Branching

Easy to use drag and drop survey builders make it effortless for you to collect data from your audience. Skip learning complex softwares and everything that they entail — get straight to your feedback. Our customer satisfaction survey tools utilize other forms of smart online logic, such as survey branching, skip logic, text piping, survey looping, and randomization, all of which can also be found in the mobile survey software.

Single Sign-On (SSO)

Operate multiple systems with a single username and password through cookie-based single sign-on features. Single sign-on survey authentication can eliminate the hassle of managing multiple passwords and allows the most productive and efficient use of community customer satisfaction survey software.

Enterprise-Grade Survey Platform

QuestionPro offers you simple and advanced question types that actionable customer survey data is gathered from. Our library contains over 80 readymade question types in more than 108 languages, including matrix, NPS score, image, and video type.

Robust Survey Reporting and Analysis

Our customer survey tools include a wide range of reporting and advanced analytics like Maxdiff, Conjoint, text and sentiment, and comparative NPS scores. Get real-time visual infographic reports with the ability to export data into Excel, SPSS, txt, Dropbox, and Google Drive.

FTP Schedulers

Eliminate the manual effort required to distribute repeat customer surveys with our platform’s built-in automated scheduler. Simply schedule the import of your customer database to start sending out surveys, over and over again!

Mobile-Ready Survey Platform

We offer a mobile app designed specifically to collect customer survey data and analyze it anytime, anywhere. The Workforce Pulse App is perfect for online and offline customer surveys, which are compatible with all smartphone devices, from Android to iOS platforms.

Global Support: 24/7, 365 Days a Year

Whatever time of day, day of the year, and location — we’re here for you. We provide live support for all your customer survey related queries over online chat, email or phone.

Software Integrations

Integrate your customer satisfaction survey tools directly into your existing CRM, whether that’s Salesforce, Microsoft Dynamics, Tableau, Caspio, Google Sheets, Hubspot, or one of the many other CRMS we're compatible with. We offer seamless, powerful software integrations and synchronization of customer survey data. How does QuestionPro integrate into your CRM? It’s simple. We utilize webhooks and APIs for perfectly consistent and coherent back-end data integration.

Software Data Security

Survey data security is one of our highest priorities (besides seamless integration and simplified data collection). QuestionPro is SSAE 16 (SOC 2) compliant, EU and Swiss SafeHarbor certified, and fully GDPR compliant. All our survey data is SSL standard. Utilize our secure platform by enabling or disabling survey data collection, creating password protected surveys, authenticating respondents via social media, setting up survey timers, preventing multiple submissions with Anti-Ballot box stuffing. Get complete control over your data.

Powerful Analytics & Dashboards

Analyze data using participant statistics, frequency calculations, country-wise mapping, cross tabulation, and many other features. For a simplified look at your feedback, QuestionPro compiles data into infographic reports as well. To review collected data in a format that’s familiar to your company, your reports can be exported into multiple formats such as MS excel reports, raw data, and SPSS in just minutes. Our software also enables you to leverage advanced analytical reports like correlation, conjoint/maxdiff, text, and heatmap analysis, too. With QuestionPro, there are a variety of ways to measure your feedback in whichever format is most valuable to your business.

Customized Professional Survey Services

Have exclusive, niche needs? Our repository of focused panelists offers over 22 million samples, across 32 countries with over 300 profile data points to satisfy your exclusive research needs. Survey development, custom development, customized branding and templates, translations, logic scripting, data drill on reports, data imports, report scheduler, email delivered reports, and custom training are all customized professional services built into our survey software to enhance your data measurement.

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