Customer Experience Management Software

Infuse with QuestionPro AI

Every signal you don't act on is a customer deciding to leave.

Loyalty disappears, one silent detractor at a time. Every product is built to move you from a score to a resolved problem, with an owner attached at every step.

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Voice of the Customer

Capture feedback across surveys, tickets, reviews and digital behavior. AI surfaces what matters, so you're not reading comments one at a time.

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Customer Journey Management

See the experience the way your customer lives it. Living maps and AI-built personas, not a slide that's already out of date by Monday.

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Closed-Loop Feedback

Route every detractor to an owner with a recommended fix. Recover the customer while it still counts, not after they've churned.

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AskWhy

Get the score, the reason and the comment in one question. Stop guessing what's behind the number.

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AI that closes the distance
between a complaint and a fix.

QuestionPro AI handles the tagging, the sentiment, the summaries and the recommended next step, so your team spends its time acting, not sorting. And unlike others, we never train AI on your customer data. ISO/IEC 42001:2023 certified.

AI Survey Builder

Ask the right questions without starting from a blank page

Stand up a full VoC program or an ad-hoc survey in minutes. AI drafts questions grounded in proven CX models, tuned to what you're trying to learn, so your time goes to the customer, not the setup.

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Open-End Sentiment

Know what customers mean, not just how they scored you

AI reads every open-end, scores sentiment on its own and pulls out the themes, so the thing that actually matters doesn't get buried under a thousand responses.

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AI Crafted Personas

Start your journey maps from something real

AI drafts your personas from your own data, so your team builds on evidence instead of a whiteboard guess.

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From Qual-to-Maps

Turn one interview into a finished journey map

Add a single customer interview or open-end comment and AI builds the journey for you, touchpoint by touchpoint. You refine, AI does the rest.

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Response to Journey AI

See the journey hiding inside a single response

AI turns survey responses into a living journey map that connects each touchpoint to the questions and comments behind it, so a number becomes a story you can act on.

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Dashboard Creation & Insights Generation

Stop reacting to churn. Start seeing it coming.

Describe what you need and AI builds the dashboard and surfaces the insight in moments, so you're never waiting on a report to make a call.

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CLF Agentic Tagging

Every ticket arrives already knowing what it's about

The moment a CX ticket is created, AI reads it and applies the right tags. Your team sees the real issue the second it lands, instead of digging through the queue to find it.

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CLF Response Assist

Reply fast and sound like a real person

AI Response Assist drafts a personalized reply for each customer, no templates, so your team responds quickly without sounding like a form letter.

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CLF AI Recommendations

The right recovery action, not just the most expensive one

AI recommends the action that actually fits the situation, so you recover the customer without giving away more than you need to.

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GenAI Agent Tickets

See the whole issue, without building a maze of rules

AI agents create and enrich tickets on their own, so you get the full story without the manual setup.

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Signals to Action

Give managers the next step, not just the temperature

AI reads every open-end, scores sentiment on its own and pulls out the themes, so the thing that actually matters doesn't get buried under a thousand responses.

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AI Generated Project Plans

Go from a CX idea to a plan you can run

AI drafts your personas from your own data, so your team builds on evidence instead of a whiteboard guess.

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AI Persona VoC Mapping & Narratives

Keep your journey maps alive, not frozen in time

AI connects your personas to real responses and Customer360 reports, so your journeys keep updating as your customers do.

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CX teams who moved from reporting to resolving.

Real outcomes from teams who used QuestionPro to close the loop, fix root causes and turn feedback into loyalty.

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1 / 5

Thales

Gave their airline customers a way to capture feedback at the point of experience and close the loop fast, so service issues got fixed, not just logged.

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2 / 5

LegalShield

Collected customer feedback across every touchpoint with QuestionPro CX, then turned those insights into a better experience.

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3 / 5

NISA

Stood up a Voice of the Customer program with AskWhy surveys to sharpen the fan experience across every touchpoint.

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4 / 5

Arçelik

Built one unified, actionable feedback channel, found the gaps in their customer experience and closed them.

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5 / 5

Dubai Airports

Runs efficient Customer Experience management on QuestionPro, with research and CX working from one place.

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Your customers don't want to be heard. They want something to change.

Every signal you don't act on is a customer deciding to leave.

AI that closes the distance
between a complaint and a fix.

Ask the right questions without starting from a blank page

Know what customers mean, not just how they scored you

Start your journey maps from something real

Turn one interview into a finished journey map

See the journey hiding inside a single response

Stop reacting to churn. Start seeing it coming.

Every ticket arrives already knowing what it's about

Reply fast and sound like a real person

The right recovery action, not just the most expensive one

See the whole issue, without building a maze of rules

Give managers the next step, not just the temperature

Go from a CX idea to a plan you can run

Keep your journey maps alive, not frozen in time

CX teams who moved from reporting to resolving.

Your customer signals belong where decisions get made, not stuck in the feedback tool.

Stop measuring the experience. Start running it.

Awards & certificates

The Experience Journal

Your customers don't want to be heard. They want something to change.

Every signal you don't act on is a customer deciding to leave.

AI that closes the distance between a complaint and a fix.

Ask the right questions without starting from a blank page

Know what customers mean, not just how they scored you

Start your journey maps from something real

Turn one interview into a finished journey map

See the journey hiding inside a single response

Stop reacting to churn. Start seeing it coming.

Every ticket arrives already knowing what it's about

Reply fast and sound like a real person

The right recovery action, not just the most expensive one

See the whole issue, without building a maze of rules

Give managers the next step, not just the temperature

Go from a CX idea to a plan you can run

Keep your journey maps alive, not frozen in time

CX teams who moved from reporting to resolving.

Your customer signals belong where decisions get made, not stuck in the feedback tool.

Stop measuring the experience. Start running it.

Awards & certificates

The Experience Journal

AI that closes the distance
between a complaint and a fix.