Chat support for surveys is the ability to use a real-time chat window and chat with either a chatbot or a live person to answer your survey queries.
Since this support functionality delivers results in real-time, it is one of the most widely preferred modes of communication.
For example, consider a researcher who is currently working on a survey and would like to deploy it shortly but is facing issues in some specific question types. Getting on the chat allows you to receive real-time responses and solve problems immediately by either conversing with a customer service representative or even a chatbot.
Quick resolution: The most significant advantage of chat support in surveys is the ability to get responses in real-time. There are no wait times, and it is the most efficient method to get your questions answered.
Non-major issues: Chatbots can solve problems the way humans can in case of simple questions. Using the chat support option for surveys doesn’t need human intervention, and queries are solved quickly.
Real-time responses: The biggest advantage of chat support in surveys is the ability to get responses in real-time. There are no wait times and it is the most efficient method to get your questions answered.
Human intervention isn’t always needed: Chatbots too can solve problems the way that humans can in case of simple questions. Using the chat support option for surveys doesn’t need human intervention and queries are solved quickly.
To access chat support with your surveys, please read our detailed help-file on how to use chat support.
