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Customer Experience Software

THE LEADER IN TEXT MESSAGE SURVEY TOOLS

Conduct comprehensive research with real time data collection, automated survey data, and precise analytics by deploying surveys through the SMS survey software.

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Create, Send and Analyze SMS Survey

Intelligent survey creation

Choose from over 80+ standard, ready to use and advanced question types with 300+ sample survey templates. Our text survey tool allows you to collect valuable data and information at the click of a button. Leverage the highly effective technology to deploy surveys using our advanced SMS survey software and tool. Do more with your phone and create surveys on the go!

Real-time survey data collection

You can now power your research using our automated survey distribution. Setting an automated survey distribution lets you collect real-time responses through SMS. Collect effective and reliable survey data and provide the respondents with a unique experience. The ease of text message survey software helps respondents save their time and energy by responding to the survey anytime, anywhere.

Analyze survey results

These survey tools help you get real-time insights and easy to analyze data under a single platform. You’ll be able to better use your text message survey data with the advanced analytics tools provided with our systems. Our text message survey tool uses data such as Conjoint Analysis, TURF analysis, GAP analysis, Trend analysis, and much more. You can also download the data in the form of advanced report in Excel, SPSS, txt, and PDF format. Do more with your survey data and make informed decisions about the needs and wants of your ideal customers.

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30%

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70%

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SMS Survey Software Features

300+ Free Text Survey Tool Template

Choose from a wide range of ready-made survey templates available in our survey library. You’ll reduce the amount of time you spend creating surveys and be able to easily gain the data you need. These survey templates are created by subject matter experts. We take the time to continuously update our SMS survey software templates to meet your industry standards, keeping in mind the constant changes in the dynamics of your market. Use these pre-made text surveys and send an SMS with the survey link for easy access to the respondents.

Dashboard and Reporting

A custom dashboard is a visual response to the surveys that you have created and deployed. Our advanced dashboard gives you the power to quickly filter survey responses on the basis of a number of attributes. Once you customize the attributes and select the ones you want to display, you can omit the rest. This allows you to focus on the text survey tool data you need most at any given time. Reporting is an integral part of the mobile survey software dashboard. QuestionPro’s SMS survey software offers advanced reporting: real-time survey reports, GAP analysis, Trend Analysis, and Turf analysis to name a few. You can also download your report in Excel, Powerpoint, CSV Raw Data, and PDF formats. Share your downloaded text survey software data with the teams your business needs to make the most of survey results.

Advanced Survey Logic and Branching

Create surveys that are respondent-centric. By offering surveys that are easy to use and understand, your respondents are less likely to drop out halfway through. Further remove survey fatigue or survey drop-outs with logic and branching for a smooth text survey experience. Use advanced logic like skip logic, text piping, survey looping, and much more with the community survey software and tool. Get the most out of your text surveys by giving respondents the easiest path to completing your surveys.

SMS Credits and Invitation

Like any SMS, standard text messaging rates do apply. QuestionPro’s SMS survey software platform offers a SMS credit option to cover any charges along the way. The charges vary on the location of the user. SMS invitations are available for customers with enterprise license. An SMS survey invite is a seamless way of sending an invite to the respondent in order to better collect their feedback.

2 Factor Authentication

Two factor authentication is a security feature to make sure the appropriate respondent is receiving and completing the survey. No more questioning if your respondents say who they are. Once the respondents sign up and share their phone number they receive an SMS with a unique code. After inputting this code, their number is linked and verified. This eliminates false respondents and helps cut down on unusable data.

24*7 Global Support

QuestionPro offers live customer support 24 hours a day, seven days a week, and 365 days a year. You can reach our customer support representatives at any time and from any place on the globe. We strive for customer excellence and vouch for our support system. Customer service is of primary importance to us and we assure our customers get immediate responses to their queries. No matter if you have questions on how to read your survey data or need technical support, we’re ready to make sure your text surveys are running smoothly.

Software Data Security

Software data security is the highest priority for QuestionPro‘s software tools. We understand you and your customers are probably concerned about the safety and security of text message survey software. QuestionPro is SSAE 16 (SOC 2) compliant, EU and Swiss Safe Harbor certified, and fully GDPR compliant. QuestionPro offers researchers the ability to enable and disable survey data collection, create password protected surveys, and much more.

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Research Sample

Don’t worry about researching for samples for your survey. You can use QuestionPro’s global sample of over 22 million highly qualified respondents. Our database of respondents is based on extensive demographic parameters to suit your target audience. QuestionPro also offers complete field management, panel balancing, and more so you get the accurate data you need to make smart decisions about your products and services.

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Software Integration

Seamlessly integrate your software obtained data with your existing platforms with a host of powerful CRM integrations tools. Take your survey data and transform it using tools such as Salesforce, Microsoft Dynamics, Tableau, Caspino, Google Sheets, HubSpot, and many more. These powerful integrations use webhooks and APIs to maintain consistency and coherent back end data integration.

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Professional Services

QuestionPro’s SMS survey software provides businesses with custom solutions and professional services such as survey development, custom development, customized branding of surveys, translations, and more. With QuestionPro you can do a lot more with your survey. Customize your survey and create a better brand experience.

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