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  5. BillFloat Survey - 2013

BillFloat Survey - 2013

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Questions marked with a * are required Exit Survey
 
 
We are constantly working to improve our products and services for you and would love to get your feedback on a few topics we’re working on.

Please take a few minutes to complete our confidential survey and as a reward, you will be entered in a chance to win 1 of 5 $50 Visa gift cards for your participation and honest feedback. The survey will take less than 5 minutes to complete.

Your honest and candid feedback is appreciated!

(Please note – this survey is best if taken on a computer, iPad or laptop vs. a mobile device)

Thanks for your help!
Team BillFloat
 
 
 
* When was the last time you used BillFloat to pay for a bill?
 
 
On a scale of 1 - 7, how strongly do you agree or disagree with the following statements?
(Billers can include service providers, utility companies, cable, insurance, mobile companies, etc.)
1 - Very Strongly Disagree 2 3 4 - Neutral 5 6 7 - Very Strongly Agree
* Billers that offer BillFloat as a payment option are trying to help me pay my bills on time
* I appreciate billers that offer BillFloat as a payment option
* If it weren’t for BillFloat I would have had to cancel my service
* I view BillFloat only as a last resort option to paying my bills
* BillFloat allows me to pay my bill(s) on time
* BillFloat fees are reasonable compared to other services like payday loan type lenders
* Billers that offer BillFloat as a payment option are saying they care about their customers like me
* Billers that offer BillFloat as a payment option are saying it’s ok if I pay them late
* BillFloat's offering was easy to understand
* BillFloat kept me from having to switch service providers
* Billers that offer BillFloat as a payment option are trying to get more money from me through extra fees
* I wish more billers offered BillFloat as a payment option
* BillFloat is similar to payday loan type lenders
* I would have paid my bill on time if I would have known about BillFloat earlier
 
 
 
* Before discovering BillFloat, what other means would you use to aid in paying your bills in the past? (check all that apply)
 
I wouldn’t have paid my bill at all
 
Borrow money from friends/family
 
Use my credit card
 
Ask for an advance at work
 
A short-term loan from a payday lender
 
I would have paid late
 
I would have had to cancel my service
 
Not applicable
 
Other (please describe)
 

 
 
 
* If you had limited money to pay bills outside of basic food and utility needs (e.g., rent/mortgage, groceries, heat, electrical, etc.), which bill would you pay first and which bill would you pay last?
Put a 1 by the bill you'd pay first and a 5 by the one you'd pay last.
Loans
Credit card
Insurance
Cable/satellite
Cell phone
 
 
 
* Which of the following scenarios best describes you with regards to paying your monthly bills?
 
I have an easy time paying all my monthly bills
 
I’m rarely short on cash when paying my monthly bills
 
Every now and then I have a hard time making ends meet and paying my monthly bills
 
I frequently struggle to pay my monthly bills
 
I can’t pay my monthly bills most of the time
 
None of these statements describe me
 
 
How would you feel if you were no longer able to use BillFloat?
1 - Not at all Disappointed 2 3 4 - Neutral 5 6 7 - Extremely Disappointed
* Can no longer use BillFloat
 
 
 
* Have you recommended BillFloat to anyone in the past?
 
Yes
 
No
 
I don't recall
 
 
 
* Which of the following best describes your current age?
 
 
 
* What is your gender?
 
Female
 
Male
 
I'd prefer not to answer
 
 
 
* Are you a parent with children currently living with you in the same household?
 
Yes
 
No
 
I’d prefer not to answer
 
 
 
* What is the highest level of education you received?
 
Some high school
 
High school diploma
 
GED
 
Some college
 
AA or Junior college degree or Technical training degree
 
4-year college degree
 
Graduate school
 
PhD
 
 
 
* What is your approximate household income for this year?
 
 
 
* Are you currently working full-time or part-time? (if you have multiple jobs do the hours amount to full-time or part-time)
 
Full-time
 
Part-time
 
I’m not currently working
 
 
 
* Which of the following categories best describes the type of work you do?
 
Accounting/Finance
 
Administrative/Clerical/General Office
 
Business Development
 
Creative/Art/Design
 
Domestic/Household
 
Education
 
Engineering
 
Executive/Corporate
 
Food Service/Restaurant
 
Human Resources
 
Information Technology/Operations
 
Legal
 
Marketing
 
Medical
 
Product
 
Public Relations
 
Retail
 
Retired
 
Sales
 
Student
 
Support
 
Unemployed
 
Other
 
 
 
 
* May we contact you if we have additional questions? You will be rewarded for your time if you are re-contacted.
 
Yes
 
No
 
 
 
First Name
   
Last Name
   
Daytime Phone Number with Area Code
   
Email